At Nationwide, a Customer Representative role is designed to support our customers with our services across all channels. It involves handling transactions on the till, allocating time for inbound calls, supporting product applications through digital sales, and providing first‑class service in person, via phone, and online. You will be trained to deliver this service.
It is an important role within the branch, acting as a gateway to protecting and looking after our customers while working closely as a team.
We need a Customer Representative for our branch in Basildon, Essex.
This is a 12‑month Fixed Term Contract working part‑time, 31.5 hours per week, Monday to Saturday. Part‑time salary is pro‑rata.
You must be within a 45‑minute commute of the branch you’re applying to work in.
Your training will be based virtually in the branch.
Our training pathway ensures you succeed in your role. In the first 3 weeks, no holiday is taken.
Responsibilities
The role is versatile, allowing you to work at the counter completing transactions and educating customers on our digital services and easier ways to bank with us. You may also deal with customer queries through our various channels, including online and via phone. We build knowledge day‑by‑day to answer all customers’ queries – they are central to our work.
Candidate Profile
We look for people who want to make a difference for customers, guiding them through online banking and discussing our range of services while adapting your style to suit all customer needs. You need to be comfortable using digital tools and applications. We value diversity and encourage a range of strengths, experiences, and perspectives.
Customer First Behaviours
- Feel what customers feel – Step into customers’ shoes, use their feedback to empathize and understand their needs.
- Say it straight – Speak honestly and directly, sharing diverse perspectives.
- Push for better – Challenge status‑quo, take responsibility for continuous improvement.
- Get it done – Prioritize greatest impact, be decisive, and deliver brilliant customer outcomes.
Benefits
- Access to private medical insurance
- A highly competitive pension to help you build a strong retirement foundation
- Access to an annual performance‑related bonus
- Training and development to help you progress your career
- A selection of additional benefits through our salary sacrifice scheme
- Life assurance for peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
Job Info
- Job Identification 2806
- Apply Before 04/29/2026, 10:55 PM
- Location: 90 Town Square, Basildon, Essex, SS14 1BX, GB
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