Regional Operations Manager
Contract: Education
Location: Wakefield, WF6 1NR (or Yorkshire region)
Hours of work: 40 hours
Contract Type: Permanent
Job Description
We are seeking a Regional Operations Manager to lead education catering contracts and oversee the day‑to‑day operational delivery across a multi‑site portfolio.
This role requires strong expertise in retail catering, pricing, food standards and operational excellence within an education environment.
We are looking for a commercially astute and confident operator who will support business growth and contract development.
The role will initially cover approximately 26 schools with a total contract value of around £8m, with planned expansion subject to tender outcomes.
Key Responsibilities
- Manage the day‑to‑day catering operations across multiple education sites
- Ensure compliance with varying food standards across contracts
- Oversee three separate catering contracts (subject to tender outcomes)
- Lead and support four Area Managers and the Food Portfolio Specialist
- Ensure weekly catering meetings are held to review sales and performance
- Build and maintain strong client relationships with school stakeholders
- Drive mobilisation and ensure full operational readiness
- Maintain full P&L accountability and support business growth initiatives
Professional and Personal Competencies / Qualifications
- Strong background in catering operations and contract management
- Proven retail catering and pricing knowledge
- Experience within education catering preferred, with strong transferable multi‑site experience considered
- Demonstrable client relationship management experience
- Confident, professional and presentable stakeholder engagement style
- Strong people management capability
- High level of commercial awareness with sound P&L understanding
- Ability to work at detailed operational level across sales, performance and compliance
- Ability to operate effectively under pressure and at senior client level
- Full UK driving licence and willingness to travel to sites
Equal Opportunities
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families.
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