Senior ICT Engineer
- Location: Belfast
- Job Type: Full-time
- Salary: £c45,000 per annum
REED Technology are delighted to partner with a fantastic organisation who are seeking a Senior ICT Engineer to join their dynamic team.
This role involves providing day-to-day support for our ICT Services Infrastructure and assisting our customers as directed by the Line Manager. The successful candidate will be responsible for a wide range of technical tasks, from design and implementation to customer support and training.
Responsibilities:
- Design, implement, configure, and support company ICT Infrastructure & Applications.
- Provide customer-facing ICT solutions design and sales support.
- Manage technical support desk operations for company Server/Desktop/Laptop infrastructure.
- Oversee patching server and client side, implementation of company antivirus policy, backups, and desktop management policies for both Atlas and its customers.
- Install, maintain, and support deployed solutions, including internal training.
- Serve as the technical lead on ICT services product portfolio.
- Support other Engineers and contribute to the long-term development and expansion of the ICT Team.
- Ensure that customers receive the correct products to meet their specific requirements and understand the benefits through effective training and support.
- Plan and organise travel and accommodation for site visits in accordance with company procedures.
- Complete documentation and reporting for the installation, configuration, and commissioning of solutions.
- Ensure complete customer satisfaction in all aspects of work carried out.
- Participate in a 24-hour call-out rota and provide office-based technical support as required.
Skills:
- Proven experience in ICT infrastructure design, implementation, and support.
- Strong customer service orientation and experience in a customer-facing role.
- Ability to manage multiple projects and tasks effectively.
- Excellent interpersonal and presentation skills.
- Familiarity with ISO9001:2015 and ISO standards.
- Full clean current motor vehicle driving license
Essential criteria
- Degree or equivalent in an ICT or related area and current Microsoft 365 and VMware accreditations. VMware, Microsoft Server, Microsoft Exchange, Intune, Entra & SharePoint
- Minimum of 5 years proven experience of internal and customer facing field service, installation, configuration and maintenance of VMware, VMware clusters and Microsoft server based solutions, Microsoft Office365 & Migrations.
- Proven ability of solution design and customer facing technical sales support and solution design.
- Proven ability of incident management and fault diagnostic.
- Demonstrable ability to successfully receive technical training subsequently
- Evidence of ability to investigate issues, analyse and present options for achieving resolution.
Desirable
- Deployment experience of Microsoft and VMware based solutions
- Experience with VSAN, VEEAM, Microsoft Hyper-V, SAN's
- Current VMware, Microsoft & VEEAM accreditations.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Supportive team environment.
- Participation in comprehensive training and development programs.
To apply for the Senior ICT Engineer position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.
Skills:
ict engineer senior it engineer it support senior ICT engineer
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