CUSTOMER SERVICESPECIALIST – OFFICE BASED IN GLASGOW
Teleperformance is a fast-paced contact centreemployer who works alongside a number of house-hold known clientsto deliver world class customerservice.
We have a fantastic opportunityfor inbound customer service specialist for ourPersonal Banking line of businessLloyds Banking Division campaign.
Here is all you need toknow…
- Start Date: Various2026
- Salary:£26436.80
- Job Type: Full Time – Permanent
- Working Hours: 40 hours perweek (including training)
- Operational hours aftertraining – We require full flexibility between 08.00 – 22.00Monday –Sunday
- Training: 2 weeks based in Glasgow,CityPark.
- Training hours 09:00am –18:00pm Monday –Friday
- Joining the team: First 3-monthsworking on-site in Glasgow then opportunity tochoose on-site or at-home working whichever suits you bestdependent on performance.
Who we are looking for…
- A professional, polite and courteous telephonemanner
- Ability todeliver excellent service with outgoing nature
- Excellent verbalcommunication skills, with fluency in Englishessential
- A good listener who can convey empathy, patienceand understanding
- Confident and proactive to deal with difficultsituations and conversations
- Confident inhaving customer conversations
- High levels ofaccuracy and attention todetail
- Confident inworking independently
- Confident in making complexdecisions
- Self-motivated and able to affectively problemsolve
- Interpersonalskills
- Be driven to worktowards achievabletargets
- Excellentnumeracy skills
- Previous banking/ financial experience is highlydesired but not essential
- Previous callcentre/ customer service experience isessential
Values we look foryou tohave…
- ProcessExcellence- Doing things well meanssomething to you and you will always strive to improve on yourwork.
- Collaboration–You enjoy working with others and you like workingas a team player.
- Communication-You can speak and write clearly and in aconfident manner.
- EmotionalIntelligence– Youpossess the ability to be emotionally intelligent meaning you areable to empathise, be kind and be good withothers.
- Open-Mindedness-You are able to be open to different ways of thinking and newideas.
- Critical Thinking-You are able to think logically whenmaking decisions.
- Solution Orientation-Having a forward thinking mindset focusedon resolving challenges.
- Entrepreneurship-Taking ownership, not being afraid to takeon new tasks, develop and have a self-drivenmindset.
What will my role involve…?
- Answer inbound calls with enthusiasm and a desireto help out customers at the first point ofcontact
- Supporting andproviding a positive experience for all our customers by helpingthem with all aspects of their personal banking, for example: banktransfers, direct debits, and digital bankingsupport
- Helping customersthat may be going through financial difficulty and debit cardsupport
- Promotingchannels such as Internet Banking and ensuring that all customersare aware and have access to the Bank’s complete range ofservices
- Problem solving – taking ownership of each andevery query and ensuring these are resolved, making a real positivedifference for ourcustomers
- Ensure that all customers are supported inaccordance with all regulatory requirements which aim to protectour customers
- Ensure all customer complaints are recorded inline with policy and where possible resolved at first touch,delivering an efficient outcome for thecustomer
- Ability to react fast when the day gets busy andhandle a wide variety of different customers – excellent timemanagement
- Confident in following banking processes andexplaining this to customer
Here are our keybenefits…
- Perks at Work – Savings Discounts / Free OnlineClasses
- Help@Hand –Savings Discounts / Podcast / Wellbeing Recourses / Webinars /Access to; GP’s, Mental Health Support, Financial Advice, LegalAdvice
- Critical Illness– up to £10,000
- Cycle to WorkScheme
- Eyecare supportvoucher
- Holiday PurchaseScheme
- Length of ServiceAwards
- WorkplacePension
- Monthly InspireAwards – For the best of thebest
- Refer-A-Friendearns up to £1,200 foryou
- Monthly WellbeingWebinars
- Dedicated Employee Experience Progress – Here tosupport TP journey
- 28 day annual leave (inclusive of bank holidays),increasing with length ofservice
- Discounted BusTravel in Glasgow (FirstBus)
- No peak railfares – travel is more afforable, at alltimes
Disclaimer Pleasebe vigilant against job scams. Teleperformancewill never contactyou about anything other than your application through our officialchannels – UK phone number, text or Teleperformance or talent.icimsemail address. . If you receive any suspicious communicationsclaiming to be from Teleperformance, please disregard them andreport the incident to our team. Your security is ourpriority.
Disclaimer Pleasenote, only candidates who meet specific language proficiency scoreswill be able to proceed on this campaign, this supersedes any otherpass mark you may receive. Where you pass the assessment but notthe above requirements we will endeavour to find other suitableroles for you however this may not be possible, in this instance wereserve the right to reject yourapplication.
If you’re interested in joining us, APPLY TODAYto create your application and our recruitment team will be intouch with you within 48 hours, but please feel free to get intouch if you want to chat with our teamsooner.
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