Operations Manager

Job Title: Operations Manager

Department: Operations
Location: Cambridge 

Salary: £50,000-£65,000

Employment Type: Permanent
Direct Reports: Operations Team & Field-Based Installation Teams
Date: April 2026

Job Purpose

This is a key leadership position within a growing renewable energy business, responsible for driving the day-to-day performance of the operations function and supporting the successful delivery of installation projects across the UK.

The Operations Manager will act as the central link between office-based teams, site teams, and senior leadership, ensuring all projects are delivered efficiently, compliantly, and to a high standard.

This role requires a proactive, solutions-focused individual with strong organisational capability and a solid understanding of construction and renewable technologies, able to balance technical oversight with people leadership and commercial awareness.

Key Responsibilities

• Take full ownership of daily operations across installation and support teams
• Drive efficiency across workflows, ensuring projects move smoothly from sale through to commissioning
• Manage work in progress, maintaining visibility across all live jobs
• Lead, develop, and mentor the operations team through structured 1:1s, reviews, and ongoing support
• Build a high-performing team culture, identifying and developing future talent
• Plan and manage resources effectively, including scheduling, holidays, and absence management
• Act as a key escalation point for operational and technical issues, supporting resolution where required
• Work closely with site teams to ensure all pre-installation requirements are in place
• Ensure all commissioning and compliance documentation is accurate and completed on time
• Develop strong technical knowledge across solar, heating, and wider renewable technologies
• Oversee stock control, procurement, and forecasting to support operational delivery
• Collaborate closely with Sales to ensure clear and accurate handovers
• Work alongside Finance to ensure all operational data supports invoicing and commercial processes

Decision-Making Authority

• Responsible for day-to-day operational decision-making in line with business policies
• Authority over resource allocation, workflow prioritisation, and team management
• Input into wider operational strategy and business improvements

Internal Relationships

• Sales Team: Ensure seamless project handovers and alignment on delivery
• Finance Team: Support accurate invoicing and commercial processes
• Head Office Functions: Collaborate on operational performance and strategy
• Installation Teams: Provide leadership, coordination, and ongoing support

External Relationships

• Customers: Maintain a high level of service and communication throughout project delivery
• Suppliers: Manage procurement, stock flow, and delivery timelines
• Regulatory & External Bodies: Ensure compliance with industry standards and requirements

Qualifications & Education

Essential:

• Minimum 5 GCSEs (A–C) or equivalent
• Proficient in Microsoft Office

Desirable:

• Electrical or Plumbing qualification
• Experience within renewable energy (Solar PV, Heat Pumps, etc.)
• Experience with systems such as HubSpot, Odoo, or Xero

Experience

Essential:

• 3+ years' experience in an operations management role
• 3+ years leading and managing teams
• Strong understanding of construction, installations, or renewable environments

Desirable:

• Background in electrical, plumbing, or renewable technologies

Technical Competencies

• Strong operational planning and coordination skills
• Commercial awareness and understanding of project delivery
• Ability to manage multiple workstreams in a fast-paced environment
• Confident using CRM and operational systems
• Strong understanding of industry standards and processes
• Full UK driving licence

Behavioural Competencies

• Professional, credible, and solutions-focused
• Strong leadership with the ability to motivate and develop teams
• Calm under pressure with excellent problem-solving ability
• Highly organised with strong attention to detail
• Effective communicator across all levels of the business
• Proactive and self-driven, with a hands-on approach
• Ability to drive continuous improvement and challenge processes
• Strong emotional intelligence and team awareness