Customer Retention Agent

Location: Reigate

Salary: £28,500 – £31,000

The Customer Retention Agent is a frontline role responsible for delivering exceptional customer service while proactively managing customer dissatisfaction, complaints, and early churn signals.

Key Tasks:

• Manage customer tickets frominitialcontact through to resolution in line withSLAs for customer service, billing, andcontract-relatedenquiries.

• Handle cus…

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