We are hiring a Hospitality Supervisor to join our team and provide outstanding refreshment services every day to clients who want to create an inspiring and rewarding work environment for their people. To support the Area Retail Manager by maintaining an onsite overview of the Retail Operations at our client's site. To manage the day-to-day Operations on site, to manage all stock ordering and replenishment routines, cleanliness and health & safety standards whilst providing excellent customer service.
Purpose of the Role
- Direct daily operations and set service standards that delight customers and elevate the end‑to‑end experience.
- Lead, coach, and develop your team to perform with precision, warmth, and professionalism.
- Anticipate client needs, manage expectations, and continuously improve processes to enhance quality and efficiency.
Key Responsibilities
- Own the customer journey ensuring frictionless, timely, and thoughtful interactions at every stage.
- Maintain impeccable standards for food and beverage quality, presentation, and service, with a relentless focus on detail and consistency.
- Proactively review event specs and room setups; verify AV, signage, dietary needs, and allergen information; and conduct pre‑event checks to prevent issues.
- Gather feedback, analyse service metrics, and implement improvements that enhance satisfaction and repeat usage.
Operational Leadership
- Split your time effectively across Canary Wharf and Blackfriars to support live operations, attend planning meetings, and provide on‑site guidance.
- Oversee opening/closing, ordering, stock control, and inventory counts; ensure accurate menus and allergen disclosures are available daily and monthly.
- Resource planning to meet demand spikes and cover holidays/sickness, ensuring adequate service levels at all times.
- Monitor market trends across B&I, five‑star hospitality, and conferencing; translate findings into practical enhancements to products and service.
Team Development
- Lead a team of four with clear goals, daily huddles, and post‑event debriefs; celebrate wins and coach for continuous improvement.
- Deliver training in customer service, food safety, allergens, and SOPs; cross‑train to build bench strength and ensure coverage.
- Foster a culture of accountability, inclusion, and respect, where everyone takes ownership for details and the customer experience.
- Work closely with and be developed by the JPMorganChase on‑site management team through feedback, mentorship, and shared best practices.
Quality, Safety & Compliance
- Uphold the highest hygiene and food‑handling standards; ensure compliance with all policies, audits, and health & safety regulations.
- Maintain accurate records for inventory, incidents, and compliance checks; elevate and resolve issues promptly and transparently.
Partnership & Communication
- Serve as a credible point of contact for clients and internal stakeholders; communicate clearly, concisely, and professionally in a corporate environment.
- Collaborate across teams and regions to share best practices and align on brand standards and service innovations, under the leadership of the JPMorganChase on‑site management team.
What You’ll Bring
- Proven supervisory experience in conferencing, events, corporate hospitality, hotels, or premium front‑of‑house settings.
- A “stickler for detail” mindset with exceptionally high standards for service delivery, presentation, and cleanliness.
- Strong organisational skills: adept at rota management, resource planning, and live event oversight across multiple sites.
- Excellent communication and interpersonal skills; calm under pressure and solutions‑oriented.
- Experience running hospitality teams for small and large corporate events is advantageous.
- Right to work: resident in the UK with the necessary documentation.
Day in the Life
- Start of day: You arrive at Canary Wharf, review the day’s bookings, and run a pre‑open floor check—room layouts, AV readiness, signage placement, and allergen documentation. You open with a focused team huddle: priorities, service cues, and any VIP notes.
- Morning events: The first host arrives early with a last‑minute agenda change. You adjust seating, alert AV, and refresh signage within minutes. You welcome attendees with a warm, professional tone, circulating to spot micro‑details—cup placements, table spacing, temperature, and lighting.
- Service peak: Lunch service begins. You’re visible but unobtrusive—checking pacing, clearing points, and presentation. A guest raises a complex allergen query; you confidently walk them through ingredients and alternatives, keeping service flowing and the guest reassured.
- Operational backbone: With events running smoothly, you update stock orders, reconcile a small inventory variance, and finalise tomorrow’s rota. You meet briefly with the JPMorganChase on‑site management team to review standards, align on a high‑profile meeting, and share quick wins.
- Continuous improvement: You trial a new conference break concept inspired by five‑star hospitality. After service, you gather instant feedback from the host and your team and note two actionable tweaks for next week.
- Evening event support: You transition to an after‑hours executive reception. You confirm the revised floor plan, test lapel mics for speakers, and align with security on guest flow. Candlelights, glassware, and canapés are checked for consistency; a last‑minute VIP dietary request is handled with a labelled alternative. You brief the evening team on service cues, monitor pacing between remarks and service rounds, and capture quick feedback from the host before close.
- End of day: You complete closing checks, sign off hygiene logs, and capture the day’s learnings in a short debrief—recognising a team member who went the extra mile and agreeing one process improvement for the next event cycle.
Benefits
- 25 days holiday per annum + bank holidays
- Health Cash Plan
- Life assurance of 2x annual salary
- Competitive pay rates – above market in most locations
- Statutory pension scheme
- 5 weeks paid sick leave
- Clear development pathways and career progression opportunities
Applicants must have the right to work in the UK on a permanent basis and will be required to provide proof if invited to interview.
Selecta is committed to equal opportunities, diversity, and inclusion. We welcome applications from all backgrounds and will support any reasonable adjustments during the recruitment process.
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