Main area Retail Catering Production and Development Manager Grade NHS AfC: Band 6 Contract Permanent Hours Full time – 37.5 hours per week Job ref 358-7823089-E&F
Employer University Hospitals of Leicester NHS Trust Employer type NHS Site Cross Site Town Leicester Salary £39,959 – £48,117 Per Annum Salary period Yearly Closing 05/05/2026 23:59
Retail Catering Production and Development Manager
NHS AfC: Band 6
Job overview
The role of the Retail Catering Production and Development Manager is to lead, manage, control and develop all aspects of product development, menu development and management of chefs and back of house staff in the retail catering service in all staff and visitor catering outlets across the University Hospitals Leicester NHS Trust.
Detailed job description and main responsibilities
- Optimize the relationship with service users as customers of a high quality service
- Maximise income to the Trust by ensuring that opportunities for income growth are explored and developed
- Maintain the health and safety of service users and an aesthetically attractive environment, as far as possible given budget constraints.
- Ensure the department is fully compliant to public sector procurement requirements
- Ensure the department meets the targets set by governing bodies in relation to healthy eating i.e. CQUIN, NHS Good Food Standards and the independent review of Health Care Food & Drink.
- Design, maintain and monitor the organisation‑wide food and food preparation equipment safety audits undertaking research and development activities where required
- liaise with patient catering managers to provide when necessary non‑clinical advise in relation to patient menus and dietetic support
Training & Qualifications
- Qualified Chef Catering degree/relevant professional/management qualification or equivalent significant levels of industry experience in a similar role
- Level 4 Advanced Food Hygiene
Experience
- Significant industry experience of successfully leading and managing from a commercial perspective, a retail service (public or private sector) at a senior level.
- Demonstrable experience of working autonomously to plan and develop services with evidence of delivering change
- Evidence of budgetary management of significant values
- Experience of delivering quality services through contracts
- Demonstrable experience of managing a team
- Significant industry experience in relation to commercial retail catering production and development
Communication and relationship skills
- Strong interpersonal and relationship building skills with a particular emphasis on influencing skills.
- Excellent communication skills with the ability to market the retail catering service
- Well developed and evidenced negotiating/influencing skills to anticipate and avoid conflict and resolving disputes
- Evidence of effective team leadership and participation
- Experience of working in a public sector environment
- Sales and market / branding experience.
Analytical and Judgement skills
- Highly developed analysis skills with the ability to interpret financial, quantitative and qualitative data
- Demonstrable experience in dealing with a range of complex facts and situations requiring analysis, interpretation or comparison of a range of options.
- Highly developed judgemental skills with demonstrable experience in relation to the performance management of the assessment of food safety procedures and quality of food production and supplies.
- IT literacy, particularly word processing and spreadsheets to interpret trading summary data with the ability to compile KPI’s
- Understanding of GP and vat calculations
Planning and organisation skills
- Demonstrable experience in the planning and organisation of a number of complex activities or programmes requiring formulation and adjustment i.e. catering service strategies, food safety management systems and long term menu planning
- Experience in the management of complex staff planning for the delivery of food service production Structured management approach Good interpersonal and communication skills.
- Ability to prioritise own and work of the team effectively. (Team player)
- Ability to focus on priorities and deliver key results within planned timescales and budgets.
- Adaptable and flexible to deal with competing demands with the ability to work from first principles in a developing business environment.
- Ability to perform and deliver under pressure to meet tight deadlines
- Must be able to evidence financial astuteness
- Have a good standard of the English language both written and oral
- Ability to work cross site
- Understanding of public sector HR procedures
Physical Skills
- Must be physically fit with the ability to move kitchen equipment as and when required
UHL is an equal opportunities employer. We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from people from all backgrounds who match our job criteria.
Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.
UHL is committed to helping colleagues balance the demands of both their work and personal needs through flexible working arrangements wherever reasonably practicable and subject to service needs.
University Hospitals of Leicester NHS Trust holds the principles of equality, diversity and inclusion at the heart of everything it does and all that it stands for. We are committed to developing a workforce that is representative of the community we serve. We welcome applications from the diverse community of Leicester, Leicester and Rutland, to help deliver healthcare services that meets the needs of our diverse communities.
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