Capital on Tap supports small businesses by offering a range of financial products including a business credit card, spend management platform, and savings solutions. The company has a growing suite of tools to make running a small business easier.
Location: Brighton (4 days a week in office).
The Role
We are looking to hire an IT support engineer to assist our users with computer hardware and software issues. You will work on‑site in our Brighton office, helping with user account and hardware setups, hardware installations, software upgrades, systems integrations, and basic IT support tasks.
A successful IT support engineer will have extensive knowledge of home and office systems, strong problem‑solving skills and high‑level interpersonal skills. Fast and effective support for users experiencing hardware and software issues is essential.
Responsibilities
- Respond to user support requests in person, via the service desk platform (Jira), via instant message (Slack) and via video call.
- Provide assistance to our customer operations teams in relation to the company’s bespoke applications.
- Contact users to clarify the nature of the problem.
- Troubleshoot hardware and software issues.
- Install and maintain hardware and computer peripherals.
- Install and upgrade operating systems and computer software.
- Take responsibility for adhering to ticket SLA’s for yourself and the wider team.
- Troubleshoot networking and connection issues.
- Advise on software or hardware upgrades.
- Provide basic training in computer operation and management.
- Set up office equipment and assist with office and team relocations.
- Set up new equipment and accounts for new joiners to the business.
- Assist with the management and maintenance of user accounts across multiple platforms.
- Take ownership of managing and maintaining the asset register.
- Provide feedback on processes and help improve them using previous experience.
- Generate documentation for processes.
- Be part of an on‑call rota.
About You
- Proven work experience as a desktop/IT support engineer or support technician.
- Knowledge of popular operating systems, software applications and remote‑connection systems: Google Workspace, Slack, Jira, Office 365, Mac OS.
- Beneficial: experience or exposure to data administration and SQL; experience with OS patching upgrade management; appreciation of working within IT Security frameworks such as ISO27001, NIST; experience or exposure to computer networking (Cisco, Palo Alto); advanced knowledge of computer hardware systems (Dell laptop and desktops preferred).
- Ability to solve complex hardware and software issues.
- Ability to travel and work after hours when necessary.
- Be part of an on‑call rota covering out of hours support.
- Excellent interpersonal skills.
- Good written and verbal communication skills.
- Microsoft or IT-related certifications (ITIL, CompTIA, etc.) preferred.
Diversity & Inclusion
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives and everyone can do their best work.
Great Work Deserves Great Perks
- Private healthcare including dental and opticians services through Vitality.
- Worldwide travel insurance through Vitality.
- Anniversary rewards (£250, £500, £750, 4‑week fully paid sabbatical).
- Salary sacrifice pension scheme up to 7% match.
- Octopus EV salary sacrifice scheme.
- 28 days holiday (plus bank holidays).
- Annual learning and wellbeing budget.
- Enhanced parental leave.
- Cycle to work scheme.
- Season ticket loan.
- 6 free therapy sessions per year.
- Dog‑friendly offices.
- Free drinks and snacks in our offices.
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