150 per day, Inside IR35
6 months initial contract
Role Overview
We are seeking an IT Support Engineer to provide onsite support within a busy operational site environment. This is a hands‑on role supporting end‑user devices, troubleshooting hardware and software issues, and ensuring a high standard of service delivery. The engineer must be comfortable working independently and delivering consistent, user‑facing support.
Key Responsibilities
- Provide deskside support for PCs, laptops, mobile devices and peripherals
- Diagnose and resolve hardware and software issues across Windows 10 and Windows 11 environments
- Build, configure, replace and troubleshoot end user hardware
- Support mobile devices including iPhones and Blackberry
- Assist with data backup and recovery processesWork within virtual, MDM and VPN environments
- Log, update and manage tickets within ServiceNow
- Maintain accurate documentation of incidents and resolutions
- Deliver high quality customer service to end users
- Follow defined ITIL based processes and procedures
Required Skills and Experience
- Proven experience in Level 2 IT support or similar role
- Strong understanding of IT fundamentals including networks, hardware and domains
- Good working knowledge of Windows 10 and Windows 11
- Experience supporting end user hardware and software issues
- Familiarity with Microsoft Office applications and Lotus Notes
- Experience supporting mobile devices
- Understanding of data backup techniques
- Experience working within an ITIL environment
- Strong communication and customer facing skills
- Logical and analytical approach to troubleshooting
- Ability to work independently and manage workload effectively
Desirable
- Familiarity with Microsoft SCCM
- Experience working with ServiceNow
- Exposure to virtualisation, MDM and VPN environments
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