ECM Officer

ECM Officer

£27,120 per annum

Job Description

As a leading provider of healthcare services to the local community, we ensure we provide fully trained and qualified staff to care for our clients. We are looking for an ECM officer to join us on a full‑time basis to contribute to the continued success of the team. The Electronic Call Monitoring (ECM) system is a program that aids the branch in monitoring and recording the amount of time carers spend at each visit to a client’s home. This allows the company to produce accurate reports for management information, payroll and invoicing.

In this role you will be involved in the following:

• Direct responsibility for the management of the ECM system
• Responding to alerts on the system of calls being missed
• Liaising with carers on their attendance and why visits may be late
• Running reports for management
• Providing support to staff members as required
• Adhering to company privacy policies and procedures at all times

Qualifications

What you need: You will have experience managing ECM or similar systems, preferably in a healthcare or domiciliary care setting. Key skills include technical proficiency, particularly with Microsoft Office, strong analytical abilities for data analysis and report generation, and excellent communication skills for liaising with staff.

Equal Opportunities

CCH Group is an Equal Opportunities Employer and a proud member of the Home Care Association, adhering to their Code of Practice.

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