Company: Vaillant Group U.K. Ltd
Location: East Midlands-GBR
Country: United Kingdom (GB)
Brand: Vaillant
Contract type: Permanent
Working time: Full-time
What We Achieve Together
- Reporting to the Field Service Manager, you will carry out Servicing and Repairs on Vaillant Group brand products, domestic boilers and heat pumps.
- This role will include fault finding on breakdown call outs and system work repairs.
- Providing Customer Service Excellence at every opportunity.
- Working towards KPI’s to support our Sales Department.
- Following procedures and processes set by Field Service and support Field Sales Initiatives.
- All activities above will be supported by a well-established team of Operational Support Technicians and training department.
What Makes Us Successful Together
- The successful candidate will hold CCN1, HTR1, CENWAT1 & LPG ACS gas certificates, as well as Fgas certification and preferably live locally to the area.
- Excellent customer service skills are essential for this role.
- A high level of technical knowledge of the domestic gas range of group products as well as heat pump products and have effective communications and IT skills.
- An extremely flexible and adaptable approach is required to ensure our customer’s expectations are exceeded.
- This position requires a highly motivated individual from a field engineering background, whose knowledge and ability to understand and balance customer expectations with stakeholder needs will result in customer service excellence.
- The candidate must have an interest to grow their skills and knowledge to carry out work on any developing future technologies.
What You Can Count On
- We provide our Service Engineers with state-of-the-art equipment to enable them to have the best working conditions available. (Company Van, fuel card, uniform, specialist tools, tablet, mobile phone)
- Work-life-balance – We offer you the opportunity to start and end your working day on your doorstep.
- For your convenience, any spare parts you need are delivered securely, direct to you.
- We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities.
- We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.
- For our employee’s peace of mind, we provide a death in service benefit and the option of subsidised private health care.
We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply.
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