ITIL-Driven Service Desk Lead

A leading science and technology organization in Greater London seeks a Service Desk Manager to oversee Help Desk operations. The successful candidate will possess strong ITIL knowledge and experience with IT Service Management tools. Responsibilities include managing day-to-day operations, establishing a Service Catalogue, and ensuring customer satisfaction. This role is pivotal in supporting digital infrastructure for critical services in the UK. Applicants are expected to hold relevant experience in a live operational IT environment. #J-18808-Ljbffr