Customer Service Executive

About this Role

Are you a Customer Service Executive, Fleet Controller or Hire Desk Coordinator looking for your next step in the truck and trailer rental world? This Customer Service Executive role is at the heart of keeping our fleet moving, ensuring vehicles are compliant, ready for hire, and delivering a seamless experience for our customers.

• Manage the day to day operations of truck and trailer hire, ensuring vehicles are roadworthy, compliant, and ready for customers.
• Carry out detailed vehicle check in and check out inspections, identifying damage and managing customer recharges.
• Coordinate maintenance, MOT schedules and repairs to minimise downtime and keep customers on the road.
• Handle customer queries, internal communication and invoicing with accuracy and professionalism.
• Plan vehicle deliveries and collections, working closely with drivers, customers and internal teams.

About You

You enjoy working in a fast paced environment where no two days are the same, and you take pride in delivering a high standard of customer service. You may already have experience in transport, fleet, or rental, but if you have transferable skills and the right mindset, we would still love to hear from you.

• Full UK driving licence is essential.
• Confident communicator, able to handle customer conversations with clarity and professionalism.
• Organised and detail focused, especially when managing inspections, compliance and admin tasks.
• Comfortable using systems such as Microsoft Office and adapting to internal platforms.

Not sure you meet every requirement? We value potential and attitude so please consider applying anyway.

About Us

Dawsongroup is a leading asset rental business with over 50 years in the industry and a proud heritage spanning over 90 years, now backed by KKR. We focus on delivering smarter asset strategy solutions, supporting customers with high quality vehicles and outstanding service.

• Experts in truck and trailer rental, supporting a wide range of industries across the UK.
• Strong focus on long term customer relationships and service excellence.
• Ongoing investment in our fleet, infrastructure and people.
• 24 days standard leave allowance + Birthday + plus Bank Holidays + up to 10 days extra (time served and purchase scheme)
• Benefits include life assurance, funded training, wellbeing support and internal progression opportunities.

About Your Future

This role offers the chance to build a long term career within a growing and supportive business where your contribution is recognised. You will gain exposure to all aspects of fleet operations, opening doors to progression across the wider business.

• Opportunities to progress within the truck and trailer Business Unit and across the wider group.
• Develop skills in fleet management, compliance and customer operations.
• Access to funded training and development programmes.
• Be part of a team that values growth, accountability and continuous improvement.
• Work in an environment that supports your wellbeing and long term career goals.

Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

If you are looking to take the next step in your career with a business that genuinely values its people and invests in your future, we would love to hear from you. People are our greatest asset, join us and discover your potential.

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