Customer Service Manager

A fantastic new job opportunity has arisen for an experienced Hospitality Manager to work in an exceptional care home based in the Great Yarmouth, Norfolk area. You will be working for one of the UK’s leading health care providers. A luxury care home, designed for resident wellbeing, boasts beautifully appointed bedrooms and expansive living spaces, with every detail meticulously crafted to provide the highest standard of care and living.

Qualifications

To be considered for this position you must have experience of Hospitality Management.

Responsibilities

• Develop a service experience that fits within our family vision and values, being compassion, empathy and transparency in our service delivery.
• Develop and maintain a positive working environment for all staff, fostering a culture of teamwork, continuous improvement and high‑quality service.
• Ensure that all residents are provided with an exceptional experience and that their needs and expectations are met and exceeded.
• Manage the food service operation, working closely with the executive chef including menu planning, preparation and delivery of high‑quality meals in a timely and efficient manner.
• Develop and maintain a robust activities programme that is tailored to the interests and needs of the residents and is engaging, fun and promotes health and wellness.
• Maintain and manage a best‑first‑impression experience.
• Ensure the housekeeping function is effective, efficient and maintains high standards of cleanliness and hygiene throughout the facility.

Preferred Skills

• Excellent people‑management skills, with the ability to motivate and inspire staff to deliver exceptional service.
• Strong communication skills, both verbal and written, with the ability to communicate effectively with a wide range of stakeholders.
• Strong understanding of the principles of first impressions and the ability to ensure that guests have a positive experience from the moment they arrive.
• Knowledge of food service operations, including menu planning, food preparation and delivery, as well as a good understanding of nutrition and dietary requirements.
• Strong understanding of the needs and interests of older people and the ability to develop and deliver a range of activities that are engaging, fun and promote health and wellness.
• Strong understanding of the principles of housekeeping, including cleaning, hygiene and infection control.
• Strong understanding of budget management and the ability to manage costs effectively whilst still delivering high‑quality service.

Benefits

• Excellent salary – GBP30,000 per annum.
• Permanent full‑time role, 40 hours a week from 9am‑5pm.
• Reward Gateway: discounts, wellbeing, employee assistance and much more.
• Comprehensive induction and paid training programme with career prospects.
• Excellent working environment.
• We are a Living Wage Employer.
• Cost of DBS covered.
• Refer a friend scheme.

#J-18808-Ljbffr…