Technical Operations Manager

About TripleLift

We’re TripleLift, an advertising platform on a mission to elevate digital advertising through beautiful creative, quality publishers, actionable data and smart targeting. Through over 1 trillion monthly ad transactions, we help publishers and platforms monetize their businesses. Our technology is where the world’s leading brands find audiences across online video, connected television, display and native ads. Brand and enterprise customers choose us because of our innovative solutions, premium formats, and supportive experts dedicated to maximizing their performance.

Overview

The Technical Operations team at TripleLift is the center of excellence and central owner of publisher-side integrations. TripleLift partners with publishers to monetize their unsold advertising space on their websites and apps. The Technical Operations Manager will be primarily responsible for onboarding TripleLift’s publishers, providing support to our Publisher Client Services and Publisher Development teams, owning the troubleshooting process to identify and resolve integration issues and collaborating with our Yield team to analyze integrations and develop strategies to enhance publisher performance. Your daily activities will include liaising with our clients to initiate integrations and resolve technical issues, onboarding publisher’s inventory, decisioning on the most impactful publisher setup and providing consultative solutions, submitting design requests for the generation of native placements, running reports and analyzing the data to ensure integrations have launched successfully, enabling demand for TripleLift’s native, display and video advertising formats and providing support to Publisher Client Services via an internal ticketing system.

Responsibilities

• Consult and direct clients on integration best practices
• Own the integration process across new and existing publishers to ensure consistent success and adoption of best practices
• Onboard publisher inventory and activate them for TripleLift’s various advertising formats using internal tools
• Diagnose and resolve complex integration issues and escalade to second-line support if required
• Manage and ensure success of publisher integration – monitor performance, launch new accounts, make optimisation suggestions, set up reports, etc.
• Launch experiments in conjunction with our Yield Team and publisher clientele to advance monetisation strategies and techniques
• Manage your workload within the CRM system Salesforce utilizing Salesforce Cases
• Using knowledge of HTML and CSS, resolve publisher placement render issues
• Support the Publisher Development team by consulting publishers on integration suggestions during the pre-sales process

Education & Requirements

• At least 2 years experience of Ad Trafficking with knowledge of Google Ad Manager and Google Publisher Tag technologies
• Strong troubleshooting skills, familiarity with Prebid.js
• Experience working for or with a digital publisher or an SSP
• Strong customer service and interpersonal skills
• Extremely strong and demonstrable work ethic
• Ability to work individually and collaboratively to drive business forward
• Excellent administrative skills and attention to detail
• Ability to work quickly and independently with minimal oversight
• Ability to work under pressure and multitask in a fast-paced start-up environment
• Ability to accept feedback and constructive critique positively
• Strives for continued learning opportunities

Additional & Desirable Skills

• Experience managing cases within Salesforce
• Experience with HTML, CSS, JS, SQL, testing and debugging (Postman), browser Dev Tools
• Experience managing and resolving discrepancies

Education Requirement

Bachelor’s degree in Business, Marketing or Communications or a related discipline is preferred, though candidates with relevant experience who hold other degrees will be considered.

Experience Requirement

Minimum 2 years of working experience for a publisher/ad tech company.

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