Company: CVUK
Location: London
Posted: April 24th, 2026
We are looking for a proactive Client Services Coordinator to support account management activities for a diverse portfolio of clients. This role focuses on delivering exceptional service, managing orders, and ensuring smooth operational processes while identifying opportunities for growth.
Client Engagement: Communicate regularly with clients via meetings, calls, and digital channels. Understand their requirements, confirm reorder plans, and identify opportunities for additional sales.
Sales Support & Order Management: Create and maintain sales orders, returns, and exchanges using ERP systems. Monitor online ordering portals and coordinate with IT partners for updates and maintenance.
Stock & Purchasing: Track bespoke and standard stock levels, raise purchase orders, and advise clients on stock availability. Arrange embellishments for off-the-shelf items when required.
Client Service & Issue Resolution: Handle queries via phone, email, and live chat within agreed timelines. Process made‑to‑order requests, log quality control returns, and elevate issues when necessary.
Logistics & Reporting: Allocate orders, create dispatches, and monitor picking schedules. Prepare and distribute client reports according to agreed schedules.
Financial & Administrative Tasks: Generate invoices in line with contractual agreements. Set up and maintain accurate customer records in internal systems.
Client Experience & Growth: Support account managers with client activities such as trials, roadshows, and photoshoots. Attend client meetings and gather feedback to improve service.
General Support: Assist with administrative tasks to ensure smooth delivery of products and services. Provide support to remote team members with head‑office‑based tasks.