Customer Service Executive

Role and Responsibilities

• Manage and resolve customer queries, including complaints, delivery issues, and picking errors.
• Ensure all customer enquiries are handled professionally and within agreed timeframes.
• Act as the first point of contact for incoming calls, taking ownership of customer interactions.
• Collaborate with internal departments to obtain product information and resolve queries effectively.
• Process customer orders accurately and efficiently.
• Work towards KPIs, SLAs, and quality standards to maximise customer satisfaction.
• Follow established procedures for logging, processing, and tracking enquiries to resolution.
• Provide varied administrative support across the department as required.

Person Specification

• Proven experience in a fast-paced customer service environment (E)
• Strong background in complaint handling, with a resilient and solutions-focused approach (E)
• Excellent IT proficiency, combined with strong verbal and written communication skills (E)
• Highly organised, with meticulous attention to detail (E)
• Proactive, hard-working, and motivated by a positive ‘can-do’ attitude (E)
• Previous administrative experience, with the ability to perform effectively in a fast-paced and sometimes pressurised environment (E)
• Able to work independently using own initiative, as well as collaboratively within a team (E)
• Confident, adaptable, and innovative in approach to work (E)
• Consistently accurate, with a strong focus on quality and precision (E)

Benefits

• Clear opportunities for career progression and personal development
• Regular company social events
• Birthday club to celebrate your special day
• Join an exciting, growing company and be part of a supportive, dynamic team

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