Job Overview
Pay: Hourly rate of £12.75
Location: Hybrid role – 2 days in our Belfast office (49 East Bridge Street, Belfast BT1 3NR) and 3 days from home.
Contract: Full‑time permanent, 40 hours per week on a rotational shift pattern between 8 am and 12 am (senior shift – 10 pm to 12 am gives a 20% pay uplift). Schedule is Monday to Sunday with full flexibility required.
Responsibilities
Engage with customers via social media and e‑mail in English and Slovenian, handling inquiries such as missing orders, payment issues, product availability, and order changes or cancellations. Maintain a friendly, cheerful, empathetic, patient and professional demeanor throughout all interactions.
Qualifications
- Excellent English and Slovenian verbal and written skills.
- Social media or content moderation experience (desired).
- Minimum of 6 months of customer service experience (mandatory).
- Fully flexible availability between 8 am and 12 am (midnight) Monday to Sunday.
- Minimum broadband speed of 10 Mbps and a private, distraction‑free location when working from home.
Benefits
- 28 days paid holidays.
- Refer‑a‑friend incentive.
- Employee Assist Program – free access to support and resources.
- PUREGYM discount and 0% joining fee.
- Employee Stock Purchase Plan (ESPP) – opportunity to buy Concentrix stock (CNXC).
- Pension Scheme.
- Employee savings scheme through Perks at Work.
Equal Opportunity Statement
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Eligibility to Work
In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position.
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