Front Office Manager – Luxury Boutique Hotel

Job Title: Front Office Manager – Boutique Hotel

Location: London

Salary: Up to £37,000 + Commission

We are seeking an experienced Front Office Manager to lead reception and front‑of‑house operations within a boutique hotel in London. This is a hands‑on leadership role focused on delivering exceptional guest experience, driving upsells, and ensuring smooth day‑to‑day front office operations.

Key Responsibilities

• Lead and manage the front office team to deliver outstanding guest service
• Oversee daily reception, duty management, and front desk operations
• Drive upselling opportunities and maximise incentive performance
• Ensure smooth check‑in/out processes and guest journey experience
• Manage rota planning, team performance, and training
• Work closely with senior management on service standards and improvements
• Ensure accurate system use and reporting via Opera Cloud

About You

• 5+ years’ experience in Front Office roles within hotels
• Experience as Assistant Reception Manager or senior supervisor
• Duty Manager experience
• Proven experience managing teams
• Strong knowledge of Opera Cloud
• Excellent communication and written English skills
• Confident using Microsoft Office

What You’ll Bring

• Strong leadership and hands‑on operational approach
• A passion for guest experience and service excellence
• Commercial awareness with a focus on upselling
• Ability to thrive in a fast‑paced hotel environment

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