Desktop Support Analyst

About The Role

Working hours: 35 hours per week. Contract type: Permanent. Closing date: 28 April 2026. Interview method: Virtual.

Applicants must have existing right to work in the UK.

Responsibilities

• Provide professional, customer‑focused specialist technical service supporting over 9,000 users of PCs, laptops, meeting room equipment, mobile phones and tablets across the Manchester City Council network and remotely.
• Support the delivery of technical projects, initiatives and work packages that comply with relevant legislation and help achieve Council policy objectives.
• Develop, design and implement customer‑focused solutions for assigned service area.
• Act as a key team member ensuring high standards of customer service and service delivery.

Qualifications and Experience

• Experience of how a support function operates within a large organisation and experience of ServiceNow.
• Experience of Desktop Support and strong technical knowledge of Microsoft products, operating systems and applications.
• Ability to troubleshoot and repair hardware and software issues, including hardware break‑fix across a range of device types.
• Good knowledge of Microsoft Intune, Entra and Active Directory with an understanding of cloud‑based endpoint management.
• Full UK driving licence preferred but not essential.
• Qualified to ITIL or willing to complete training in post, with practical understanding of core ITIL functions (CM, IM, PM, RM and Configuration Management).
• Required BPSS (Baseline Personnel Security Standard) clearance or willingness to undergo checks.
• Two references, preferably covering 3‑year employment history.

Benefits

• Generous holiday allowance – up to 26 days annual leave per year plus bank holidays, increasing to 31 days after five years of service and the option to purchase up to two additional weeks.
• Enrolment in the UK’s largest local government pension scheme, including life cover equal to three‑times salary as a lump sum.
• Enhanced parental and carers leave.
• Access to a range of discounts and perks (shopping, holidays, phone contracts, cycle‑to‑work scheme, free flu jabs and eye tests).
• Learning and development opportunities, including workshops, training, apprenticeships and qualifications.
• Good Employment Charter membership – commitment to secure, flexible work, fair pay, and support for health and wellbeing.
• Up to three days pro‑rated volunteering leave.

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