SolarFrame Direct is Yorkshire's leading manufacturer, distributor and installer of home improvement products. The role of the Project Manager is a main point of contact for our valued customers. The main objective of this role is to assist technical staff to ensure jobs are completed in a timely manner and provide customer support throughout the process of installation and thereafter.
Every day is different in this fast-paced, high-pressure environment but the reward is great job satisfaction.
Responsibilities
- Providing the highest levels of customer service.
- General administration tasks using word and excel.
- Liaising with all customers, suppliers and subcontractors.
- Booking appointments, confirming production of goods and ordering materials.
- Ensuring jobs are completed in a timely manner.
- Ensuring all customer payment are made on time as per the Installation schedule.
- Ensure complete control of final sign-off reports and liaise with the Installations manager on a regular basis.
- This role is versatile and will continue to grow and evolve with the growth of the company.
Requirements
- Excellent organisation skills with the ability to prioritise their own workload.
- Proven high-level of customer services experience.
- A general knowledge of the UPVC / Aluminium industry.
- Good communication skills both verbally and written.
- Highly motivated
- Be able to work to deadlines with good time management.
- A positive telephone manner.
- A keen eye for detail.
- Ability to work as part of a team.
Benefits
- 28 days annual leave (inclusive of public holidays) accruing with service to a max of 33.
- NEST pension scheme
- Employee discounts
- Free onsite parking
- Company events
- Employee development opportunities
- Part of a growing and successful business
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