GBR Recruitment Ltd, are working exclusively with a leading SME sized drainage, civil engineering & groundworks consultancy, recruiting for a Operations Support Manager to join a small knit team within their highly successful Lincolnshire based operation.
As the Operations Support Manager, you will be responsible for managing their team of drainage & civil engineers, overseeing operations & prioritising work loads, coordinating projects, booking in & scheduling site surveys / works, typing up engineers survey reports & survey summaries (inc. photographic evidence of required works or issues), liaising with clients ensuring high level customer service & total customer satisfaction.
This is a key hands-on managerial role focused on efficiency, quality of customer service, accurate report writing & overall operational excellence.
Key Responsibilities
- Plan, schedule & assign daily surveying / engineering jobs
- Deliver efficient operations, effectively managing the team of drainage engineers / drainage surveyors, to ensure the business is meeting the clients needs in full & successfully fulfilling works orders
- Issue quotations for large scale drainage & civil project works
- Book in customer site visits & drainage inspections
- Type up engineers detailed survey reports & survey summary / findings overview document (inc. photographic evidence of required drainage works or issues)
- Ensure all work is completed OTIF, to the required standards & within the set budget level
- Deal with any customer queries regarding drainage & civil works
- Logging all customers requirements & particular instructions, then relaying them to the engineering / surveying teams
- Share work orders information with other members of the SMT
- Update the works order board, ensuring it is accurate
- Prioritising workloads to meet set deadlines
- Updating systems
- Updating & amending spreadsheets
- Producing MI & KPI's
- Analysing the current ways of working to drive continuous improvement
- Supporting other members of the operations team
Attributes
- Strong scheduling & planning skills
- Strong operations / business support experience within civil engineering, groundworks, construction, engineering, multi-disciplinary building services, M&E, engineering consultancy, building services consultancy, manufacturing or other (drainage / civil engineering experience isn't needed as training given)
- Accurate report writing skills, with an eye for detail
- Able to prioritise work orders & to ensure works are completed OTIF
- Strong customer service skills, dealing directly with clients senior management teams
- Strong Excel & Computer systems skills
- Team management skills (remote teams ideally)
- Keen to work in a small team where adaptability / flexibility is a must
This is a fantastic family run business, that offers a fun vibrant working atmosphere, an environment that is people centric.
Our client are passionate about their employees well-being & they believe in having fun whilst you work & having a real work / life balance, hence the role being a 35 hour week.
Interviews to take place immediately, with an immediate start for the right person too.
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