Overview
Concentrix is on the lookout for enthusiastic individuals to become part of our Primark team as Customer Support Advisors.
Details
Pay: £12.75 per hour
Location: Hybrid role with 2 days in our Belfast office and 3 days from home. Address: 49 East Bridge Street, Belfast BT1 3NR.
Employment type: Full-time permanent, contracted to 40 hours paid production on a rotational shift pattern between 8am–12am, Monday to Sunday. (20% pay uplift for hours from 10pm–12am.)
Responsibilities
In this role, you will engage with customers via social media and email in English and Spanish, handling inquiries such as missing orders, payment issues, product availability, and order changes or cancellations. You should maintain a friendly and cheerful demeanor while being empathetic, patient, and professional.
Qualifications
- Excellent English & Spanish verbal and written skills.
- Social media or content moderation experience (desired).
- Minimum of 6 months customer service experience (mandatory).
- Fully flexible between 8am–12am (Midnight) Monday to Sunday.
- Have a minimum broadband speed of 10Mbps and a private/ distraction-free location when working from home.
Benefits
- 28 days paid holidays.
- Refer a friend incentive.
- Employee Assist Program with free access to a range of resources.
- PUREGYM Discount & 0% joining fee.
- Employee Stock Purchase Plan (ESPP) to buy Concentrix stock (CNXC).
- Pension Scheme.
- Perks at Work – employee savings scheme.
Additional Information
Concentrix is an equal opportunity employer. Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Eligibility to Work
In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position.
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