Sprinkler Service Manager

Our client is a well‑respected Sprinkler Contractor, installing and maintaining sprinkler systems on mainly commercial projects. They would like to recruit Sprinkler Service Manager.

You will have worked as a Sprinkler Service Engineer and, either, worked as a Service Manager or be ready to make the step up.

Role:

• Maintaining and developing good client relationships with existing client accounts.
• Ensure there is a continuous pipeline of new service & maintenance works, both with new clients and existing accounts.
• Together with our Head of Business, drive and develop the opportunity of the Residential Sprinkler market for both installation and maintenance contracts.
• Demonstrate and deliver strong technical problem‑solving skills.
• Ensure commercially efficient logistical planning of external resources across both installation and service & maintenance teams.
• Lead and educate external resource to seek new opportunities.
• Report to Senior Management on key performance indicators set.
• In line with company monitoring, manage and review external contractors and suppliers.
• Secure compliance within the company by participating in external company audits – these will include BRE Product Management (LPCB Certification), Health & Safety, Quality Management ISO901:2015.

Key Duties and Responsibilities:

• Actively seek new business. Following up on incoming enquiries as well as proactively seeking new opportunities.
• Develop new business and maintain good client relationships within existing clients. With a focus to increase the number of Service Agreement Clients.
• Prepare quotations for new or remedial works within the given timeframes.
• Attend necessary Client/Site/Project Meetings.
• Ensure that all site engineers have continuity of work and that all engineers have the correct parts and equipment to undergo their planned works.
• Scheduling and the booking of Service works, using our internal systems and following existing processes.
• Ordering of materials and hire equipment for specific works. Using our approved suppliers, ensuring profitability is maintained within the scope of the project/works.
• Ensure that H&S and Quality Management Systems, procedures and policies are being adhered to internally with our site engineers and externally with Subcontractors.
• Working with our compliance administrator to ensure the engineer teams training certificates (internal & external) are maintained and the Training Matrix within our Quality Management System remains current at all times.
• 1048 Certification, ensuring your departments work practices and processes are following these company policies.
• Occasional overtime working i.e. Emergency Call‑Out Rota (if needed)

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