Service Advisor

Overview

Portadown Vauxhall is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site. You will join a busy aftersales team, reporting to the aftersales manager. The role offers potential for progression and continuous training opportunities through our in-house brand development. Contract Type: Permanent, Full Time. Salary: OTE up to £35,000 (basic salary £29,000 per annum). Working Hours: Monday–Thursday 8:00–17:30, Friday 08:00–17:00, Saturday 09:00–13:00 on rota basis.

We are one of the top automotive retailers in the UK, representing 32 manufacturer brands with a large network of dealerships across the UK and Ireland. We invest in a rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Responsibilities

• Booking MOTs, services and other repair work for customers
• Advising customers about warranty cover and upselling additional parts and accessories that will benefit the customer
• Liaising with the full Aftersales department to organise and schedule appointments based on workload and call volumes
• Managing a high-volume of customers daily as well as telephone calls and online booking queries
• Informing customers of turnaround times and ensuring effective communication while their car is in the workshop
• Maintaining accurate customer records and updating systems when bookings are made

Requirements / Qualifications

As a Service Advisor you must have energy, a warm personality and a passion for delivering a first-class customer experience. Excellent communication skills and the ability to explain technical information clearly are essential. Previous experience using Kerridge/ADP is advantageous, as is knowledge of other dealer systems. You should be a strong team player who can also work independently using your own initiative. Experience in a similar automotive industry role with a focus on customer service and cars is preferred.

Core Benefits

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments

Health & Wellbeing

• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 GP services to support mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Optional critical illness cover for peace of mind

Financial Wellbeing

• MyView PayNow – access a portion of your pay as you earn with features to stream, save, and track money
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection

Leisure & Lifestyle

• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• Beyond card and exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with manufacturer brand and management training to enhance career development opportunities. We are an equal opportunities employer and are committed to a working environment that is inclusive and respectful of every employee.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment. These will include verifying recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. All offers of employment are made subject to a 6-month probation period from your start date. We take our data protection responsibilities seriously and provide a privacy notice detailing data collection, purposes, sharing, retention and individual privacy rights.

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