The principal role of our Customer Service Supervisors is to manage and advise a team of Customer Service Assistants and to ensure the efficient operation of the Customer Services team.
The Customer Service Supervisors are responsible for providing an exceptionally high standard of service to the customers of the Edinburgh Festival Fringe Society. Under the guidance of the Customer Service Coordinator, and with the help of the Customer Service Assistants, the successful applicants will be responsible for dealing with complex customer queries, issues and complaints.
These roles will also work closely with the Box Office management team and wider Society to ensure that the Fringe ethos of providing excellent customer service is adhered to across the organisation.
The rate of pay for this post is £14.15 per hour.
Normal working hours are 10:00 – 18:00, 35 hours per week, worked over 5 days, with a one-hour unpaid lunch break. From Monday 13 July, your contracted hours will increase to 37.5 hour to account for an extra 30min worked each day and your working days will include weekends. In the run up to and during the festival your hours will be set by a rota which will be issued in advance to cover the working hours of 09:00 – 21:00. Any additional work beyond the hours detailed below will be mutually agreed in advance and will be paid at the standard hourly rate.
We are a flexible working employer and therefore are happy to discuss flexible working at any stage of the application process. We are unable to offer remote working for this position. We can offer varied start and finish times and core hours with flexibility around them.
The deadline is Monday 20 April 2026 at 10:00.
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