Housing and Wellbeing Advisor

If you’re passionate about supporting people, making a positive difference, and creating safe, healthy and connected communities, this part‑time (22.5 hours) permanent role based in Cardiff could be a great fit for you. As a Housing & Wellbeing Advisor you’ll play an important part in helping customers feel secure in their homes, overcome challenges and build confidence for the future.

Base pay range

Direct message the job poster from Pobl Group.

What is great about the role?

As a Housing and Wellbeing Advisor, you will make a real difference every day.

• Work directly with customers to empower them to improve their housing stability, wellbeing and connection with appropriate services.
• Use a compassionate, person-centred approach to help people overcome challenges such as home conditions, financial pressures, or accessing support.
• Build strong relationships with customers, colleagues and partners to create positive and lasting outcomes.
• Shape and deliver projects that improve wellbeing, promote healthy homes, sustainable occupancies and strengthen communities.
• Be part of a team that values kindness, inclusion and continuous learning.

Where does this role fit in?

You'll work within our Customer & Community team and report to the Wellbeing Manager.

• Work closely with Neighbourhood Housing, Community Safety, Income, Repairs and other teams.
• Be a key link between customers and different services, helping everyone work together smoothly.
• Partner with external organisations such as health services, support agencies and community groups.

This role is flexible but not home-based. You will spend most of your time in local communities and visiting customers in their homes. You are an important part of how we support customers to feel safe, secure and connected.

What skills and experience do you need?

We’re looking for someone who has experience supporting people in housing, wellbeing or community settings, and who is confident building trusted relationships with individuals who may be vulnerable or facing barriers. You will need to be comfortable working with partner agencies, managing a varied workload, communicating with empathy, and using digital tools to record information and stay organised. An understanding of trauma‑informed approaches, safeguarding responsibilities and the factors that impact someone’s ability to sustain their home is important. A good level of literacy and numeracy, along with a full driving licence and access to a car for business use, is required.

Pay and benefits

Time off and Flexibility

• Based in Cardiff with regular travel to surrounding local authorities. Meetings may be held at our Cardiff, Newport or Swansea offices.
• Working days are predominantly Wednesday, Thursday and Friday.
• 26 days holiday (pro rata), plus bank holidays. Rising to 31 days with an extra day for each full year of service.
• Maternity & Adoption Leave: 20 weeks
• Paternity Leave: 3 weeks

Money and Pensions

• The final salary is £20,687 for a 22.5‑hour, part‑time, permanent position.
• 45p per mile for mileage allowance.
• Pension Choices: Defined Contribution scheme with matched contributions up to 10%.
• Or, Defined Benefit (DB) 1/80th of final salary for every year of service.
• The successful candidate must have a basic DBS check in place, which we pay for.
• 3x Life Cover linked to pension membership.
• Saving scheme with competitive interest rate.
• Give As You Earn scheme for tax‑efficient charity donations.
• From 1­st April 2026 the option to be paid weekly or monthly.
• Sick pay rises with length of service, up to 6 months full pay after 4 years.
• Eyecare: up to £100 reimbursement towards eye tests and glasses.
• Free counselling, coaching, wellbeing team and OH service to all colleagues.
• Annual health check.
• Health cash plan.

Getting Around

• Salary sacrifice electric vehicle lease scheme (subject to eligibility).
• Cycle to work scheme.

Your Development

• Continuous professional training and development.
• Professional memberships needed for your role are reimbursed.
• Career coaching.
• Support with funding and time for qualifications.
• Long service awards.
• Blue Light card eligibility giving discounts at 15,000 brands.

How do you apply?

If you have the skills, experience and enthusiasm required to be our next difference maker, please follow the prompts to apply now. We just need an up‑to‑date CV, a short focused cover letter and a few contact details so that we can get back in touch with you.

Please note: Due to the Christmas break, interviews will be scheduled after the holidays. Interview invitations will be sent during the week commencing 15th December.

Interviews will take place on 7th January at our Cardiff office.

The process will include:

• A competency‑based interview.
• A customer and colleague engagement session.

If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, please contact group.talent@poblgroup.co.uk or 0300 373 5262.

Who are Pobl Group?

Pobl Group is one of Wales’ largest not‑for‑profit housing and care organisations, providing safe homes, personalised support and vibrant communities where people can thrive. In 2024, we merged with Linc, combining our shared values and strengths to deliver even better services and create greater opportunities across Wales. Together, we are committed to being compassionate, inclusive and focused on making a positive difference every day.

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