Assistant Operations Manager

Reporting directly to the Senior Services Manager, this role is working on a full time, permanent basis.

We recognise that skills, experience, and potential come in many forms, and we encourage you to apply if you see a strong alignment between your abilities and this opportunity – even if you don’t check every box. We are committed to building a diverse and inclusive team and value different perspectives and backgrounds.

Your duties and responsibilities:

• Planning, co‑ordinating and controlling the activities of the services team to maintain and enhance customer experience and meet organisational and operational objectives.
• Providing support to develop and implement customer service policies and procedures.
• Regular venue inspections and raising issues on QFM helpdesk.
• Providing venue duty management cover when required.
• Supporting, co‑ordinating and managing service projects and initiatives.

The ideal candidate will have:

• Experience of services implementation/ team improvement.
• Management background in the service industry.

You must be:

• Self‑motivated and have the ability to work as part of a team.
• Willing to undertake a flexible working pattern as requested by business and line manager.
• Capable of leading a team and working across departments.

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