Airport Operations Assistant ( Customer Service / Aviation / Security / Safety

Job OverviewBelfast City Airport – Full Time Role£13.22 per hour rising to £13.78 upon successful completion of training Main Duties Why You’ll Love This RoleThis isn’t your average security job.You’ll be working at the heart of Belfast City Airport, playing a critical role in keeping passengers, crew and staff safe every single day. From the early morning buzz of departures to the steady rhythm of the afternoon shift, no two days are ever the same.You’ll gain specialist aviation security training, build recognised qualifications and become part of a professional airport environment where standards matter and performance is valued.If you’re looking for:✔ A role with real responsibility✔ Structured training and clear progression✔ A professional, uniformed environment✔ Shift patterns that support work-life balance✔ A team culture built on trust and accountabilityThen this is the opportunity for you.The Impact You’ll MakeAs a Security Officer, you are the frontline of airport safety. You are the calm presence, the professional authority and the reason passengers travel with confidence.Your role will include: Controlling access to restricted areasConducting staff ID and boarding card checksPreparing passengers, staff and crew for screeningCarrying out physical searches in line with regulationsOperating x-ray equipment for restricted area accessResponding professionally to on-site incidentsEscorting authorised personnelConducting patrols across assigned areasWorking in full compliance with Civil Aviation Authority regulations and Belfast City Airport proceduresCompleting aviation security training to CAA standardsMaintaining and demonstrating competence through regular assessments This is a highly regulated, highly respected environment — and you’ll be trusted to uphold it.Full Training ProvidedWe invest in you from day one.You’ll complete 8–12 full days of structured training (weekdays), equipping you with the knowledge and certification required to operate to CAA and DfT standards.Your pay increases to £13.78 per hour once training is successfully completed — because we recognise competence and commitment.Shift PatternAll colleagues must be able to work within the following operational windows on a rotational basis: 04:30 – 13:3013:30 – 22:00 (These are operational windows and not guaranteed contracted hours.) What we are looking forWhat You’ll BringWe’re looking for confident, professional individuals who take pride in their appearance and their work.You’ll need: A smart, professional presentationStrong verbal and written communication skillsThe ability to work independently and as part of a teamBasic IT skills to operate screening equipmentThe ability to achieve and maintain Level 1 DfT standardConfidence communicating with colleagues, passengers and external agenciesA 5-year checkable historyUK residency for the last 3 yearsTo pass a colour vision test Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover is the greater of your equivalent annual salary or a minimum of £10, – giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at ….