Account Manager – London – England, EC2A 2AW
Account Manager Security Operations
55,000 per annum + excellent benefits
Are you an experienced Security Account Manager with a strong operational background and a passion for delivering exceptional client service? We are looking for a driven and commercially aware professional to join our growing team and take ownership of a high-profile portfolio.
This is an exciting opportunity to work within a fast-paced security operations environment where no two days are the same. Youll play a key role in leading teams, building client relationships, driving operational excellence, and supporting business growth.
The Role
As Account Manager, you will be responsible for the effective and efficient management of a designated regional portfolio, ensuring exceptional service delivery, strong operational performance, and high levels of client satisfaction.
Youll act as a key point of contact for clients while leading teams across multiple sites, maintaining operational standards, managing financial performance, and identifying opportunities for business growth.
Key Responsibilities
- Lead operational activities across your designated portfolio, ensuring the highest standards of service delivery
- Manage the finances for each site, expecting to maximise profit through tight management of direct costs and ad-hoc work
- Build and maintain strong client relationships through regular KPI and review meetings
- Produce reports, action plans, and client-specific documentation in a timely manner
- Support business growth by identifying opportunities and collaborating with the regional sales team
- Ensure effective deployment and utilisation of personnel across all sites
- Monitor current threat levels and implement operational action plans where required
- Conduct investigations, disciplinary, and grievance hearings in line with company policy
- Drive team performance through leadership, supervision, coaching, and regular appraisals
- Support contract mobilisation and operational changes when required
- Maintain smooth day-to-day operations across a busy 24/7 environment as part of a wider management team
About You
Were looking for a confident and proactive professional who can lead from the front and build strong working relationships with both clients and internal teams.
Essential Skills & Experience
- 3+ years experience as an Account Manager
- Minimum 2 years experience within Operations/Security
- Proven experience leading and managing teams
- Strong communication, leadership, negotiation, and influencing skills
- Commercial awareness with the ability to identify growth opportunities
- Experience managing KPIs and operational performance reporting
- Excellent stakeholder management skills
- Good working knowledge of Microsoft Office applications
- Flexible approach with the ability to support a 24/7 operation when required
Who We Are:Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.
We seek the best talent to uphold our visionWe look after our people; our people look after our clients. We aim to retain and attract the very best of both.
Why Work For Us?Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.
We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.
To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.
At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.
…