Head Receptionist – London

Head Receptionist – London Position Available: Full-Time Senior Receptionist We are seeking an experienced and highly polished Head Receptionist to be the first point of contact at IGNI, shaping each guest’s journey from the very first interaction. As the face of the restaurant, you will embody our philosophy of precision, warmth, and refined hospitality-ensuring every guest experience begins and ends seamlessly. What We’re Looking For Proven Experience – Previous experience as a Senior Receptionist or Host/Hostess in a fine dining or luxury hospitality environment Exceptional Guest Focus – A natural ability to create meaningful, memorable first impressions and build rapport with guests Composure & Presence – Calm, confident, and polished, with the ability to manage a busy reception with grace Attention to Detail – Highly organised with a meticulous approach to reservations, guest preferences, and service flow Strong Communication Skills – Clear, professional, and warm communication across phone, email, and in-person interactions Leadership & Accountability – Ability to lead the reception team, set standards, and ensure consistency in guest experience Passion for Hospitality – A genuine enthusiasm for delivering excellence and elevating every aspect of the guest journey Key Responsibilities Lead and manage the reception team, ensuring a warm, professional, and seamless guest welcome Oversee all reservations, managing bookings, confirmations, and guest requests with precision Maintain and develop detailed guest profiles, recognising returning guests and personalising experiences Coordinate closely with the floor and kitchen teams to optimise table flow and timing Handle guest enquiries, special occasions, and feedback with care and professionalism Ensure the reception area reflects IGNI’s standards at all times Support with training and mentoring junior hosts, fostering a culture of excellence and consistency Act as a key liaison between guests and the wider team, ensuring clear communication throughout service What You’ll Receive Competitive pay shared service charge Delicious and wholesome team meals 50% discount on food and beverages across the Creative Restaurant Group portfolio Tailored training and development opportunities A day off on your birthday Annual Christmas party Referral bonuses Wagestream access 28 days paid holiday A culture that champions growth, creativity, and excellence Additional Information Applicants must have the legal right to work in the UK without sponsorship. Our Philosophy Created to ignite, driven to evolve. At IGNI, fire transforms everything-and so do we.41bf1e1f-b16b-4260-a40a-17c77a06fd15…