Wellbeing Support Assistant The Wellbeing Support Assistant will facilitate the wellbeing referral processes while ensuring a connected and seamless approach to the service for students across campuses. Wellbeing Support Assistant’s are the gatekeepers for new referrals, making initial contact, booking meetings and contributing to the overall effectiveness of the department. The Wellbeing Support Assistant plays a key role in ensuring students receive a high quality service, providing guidance and assistance when required. To support and co-operate with the wider wellbeing team to ensure the provision of an effective and efficient student welfare service for GBS.
~ Be the first point of contact for students referred to the wellbeing department, ensuring queries are dealt with in a timely manner.
~ To work with the wider student support services such as student engagement managers, enterprise and employability officers, and the learning support team to provide 360 support for GBS students.
~ Track and monitor new wellbeing referrals, ensuring they are signposted to the relevant team.
~ To provide immediate assistance to students on a drop-in and appointment basis.
~ Prepared to travel to other campuses as the need arises.
~ Ensure accurate input of student data following referral.
~ Provide advice and guidance on wellbeing services to students.
~ To provide activity reports to the Regional Wellbeing Manager.
~ Prepare data for partnerships in relation to student referrals and learning adjustments.
~ Handle telephone enquiries from students, independently and in a timely and professional manner.
~ Support Wellbeing Officers with offering support to students when required.
~ Provide overall clerical support to the whole wellbeing department. Experience in Mental Health First Aid.
~ Confident user of the Microsoft Office package.
~ scheduling and prioritising multiple projects and tasks with varying deadlines.
~ A flexible and adaptable attitude, including occasional evening and weekend working and off-site.
~ Taking a pro-active approach to forward planning whilst remaining flexible to changing needs.
~ SITS, Salesforce, Unit4).
~ Knowledge of two or more languages.
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