As a Payment Lifecycle Analyst in the Payment Operations Team, you will be responsible for ensuring daily production and Key Performance Indicators (KPI's) are met. You will help delegate workflow, assist team members with complex issues, approve team member's work, lead, motivate, and work with the supervisor on coaching team's performance. You will be responsible for making routine and complex business decisions that have both customer and financial impact.
Responsibilities
- Coordinates and monitors workflow of unit including gathering statistics for performance indicators; daily and monthly volumes
- Provides training and all necessary training tools to team
- Provides help in completing daily work due to absences and scheduling conflicts with team members to ensure no losses are taken
- Maintains accounts under clearing standards, monitors accounts daily for "aging" items making sure items are cleared timely and properly
- Acts as the first line of escalation for problems, responsible for identifying system issues that impact customers and suggesting solutions
- Assists Supervisor in tracking daily activity of team members, attendance, vacation and other appointments and complete team member quality assessments on time, providing timely feedback
- Provides assistance to Supervisor to keep updated procedures on file for all team functions
- If you are passionate about working in the dynamic environment and deal with complex inquiries, then this role is for you.
Qualifications
- Previous reconciliation experience
- Strong written and verbal communication and problem solving skills
- Leadership skills and the ability to interact with others
- Good understanding of accounting/reconciliation concepts, RCP policies, and account transaction workflow
- Strong research and problem-solving skills
- Knowledge of PC and Microsoft suite of applications
Preferred Qualifications, Capabilities, and Skills
- Previous management experience
- Relevant experience in bank operations and account experience
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
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