Our Horticulture Customer Advisors play an essential role in delivering customer experience across our stores – driving sales, promoting customer loyalty, providing excellent plant advice and maintaining department standards.
Responsibilities
- Deliver inspirational gardening standards through excellent standards and service
- Drive sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offer a helping hand with customer queries through high‑quality product knowledge including indoor and outdoor plants, machinery and core gardening
- Work with your team to ensure the department is kept to a high standard
- Work on the shop floor and other areas of the store as and when required – this may include working stock, cash handling, till work, take‑to‑car deliveries, stock control routines, restaurant service – an ideal opportunity to gain more skills and experience
Qualifications
- Have a passion for delivering a great customer experience, serving everyone with a smile
- Experience within a customer‑facing role and a passion for plants
- Ability to lift heavy objects to support larger store projects
- Work well within a team, build relationships, and have fun while celebrating success
- Show up to work on time, well presented, and bring a can‑do, hard‑working attitude
- Be eager to learn new skills and gain new experiences
- Demonstrate our values at all times – we’re one team, getting better every day. We bring a smile. We live and breathe gardens. We make it work for our customers.
Benefits
- Generous annual leave entitlement – use your holidays when you want with limited statutory days off required
- Generously discounted across our stores: 50% off in our restaurants, 25% off in the garden centre and 10% off in our food halls
- Access to Stream – support your financial wellbeing with the ability to access earnings ahead of payday, save for the future and obtain financial advice
- Access to Retail Trust – confidential support, virtual GP, free counselling service and discounted retail rewards via our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our e‑learning platform and development programmes
- Thriving culture – the Dobbies team are passionate, diverse and committed to making it work for our customers
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