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Company & Role Overview
Plain is redefining customer support for the next generation of B2B companies. We’re building the fastest, most powerful platform to help companies move beyond reactive support and build true customer relationships. Some of the world’s most forward‑thinking companies – like Cursor, Raycast, and Granola – trust Plain to unify all customer interactions, enable faster team collaboration, and supercharge their workflows with AI.
B2B customer support is undergoing a seismic shift. AI is transforming the way companies engage with customers, shifting support from a siloed function to a company‑wide effort across Slack, Discord, and any other channel you talk to customers in. The old way – slow, manual, and disconnected – no longer works.
We’re looking for a Senior Product Designer to join our team and help us define the next phase of support tooling.
What You’ll Do
- Design at Plain is about a lot more than pushing pixels in Figma; it’s about defining what support tooling should be. You’ll own problems end to end – from talking to customers, coming up with new ideas, to tweaking animation easing curves in the front end.
- Work on everything from early feature ideation, designing, and shipping a feature to building and launching a landing page to announce it to the world.
- Work closely with the entire team, as well as our customers – in sketches and prototypes, Figma mocks and PRs on GitHub. You’ll get into the weeds and measure your designs on what is shipped, not what’s in Figma.
- Help set the roadmap and priorities with the rest of the team. You’ll be the wide‑angle lens of the team, interpreting customer feedback and your own experiences and gut to translate this into a coherent product vision.
- Define the design system that powers Plain, from iconography to colors and design tokens and components, ensuring Plain’s UI is built as a cohesive system.
- Iterate and work on design in the open and create a culture where anyone feels comfortable pitching product and UI ideas.
Role Level
This is a role for a senior or staff‑level product designer.
You should have a proven track record working for product‑led companies, ideally in B2B SaaS, be as excited about UI details as you are about customer conversations, and be driven by impact above all.
Great Fit If…
- Feel comfortable taking ownership in ambiguity and can thrive in a fast‑moving product team.
- Want to be involved in every aspect of a new feature from planning and scoping right through to designing, building and sharing the story behind the work as it launches.
- Love working on intricate, complex UI and sweating the details.
- Are comfortable with HTML, CSS, and React; you don’t need to be an expert, but you should see code as a tool in your toolkit, feel comfortable opening PRs, and work closely with engineers.
- Prefer working in the open and default to sharing early and often, seeking input from the team rather than iterating in isolation.
This Won’t Be the Right Role If…
- Are uncomfortable with ambiguity.
- Are looking to manage others; we’re looking for an IC.
- Want a pure design role – you’ll be wearing many hats.
- Want a traditional product team set up with a predictable roadmap, clear tickets, a PM.
- Expect all perks of a big company; we’re a Series‑A startup with competitive offerings for our stage.
Compensation
Compensation Range: £75 K – £130 K
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Design, Art/Creative, and Information Technology
Industry
Software Development
Location
London, England, United Kingdom
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