Commercial and Operations Manager

Helping people find jobs in the local area since 2008

Salary £45,000 to £50,000 per annum salary dependent on skills and experience

Location Fontwell

Contract Permanent

Hours Full Time- Flexible working require to include weekends and evenings

Commercial and Operations Manager – Aldingbourne Trust
Location: Aldingbourne Country Centre, West Sussex
Salary: Competitive, based on experience
Hours: Full-time, flexible working required (including evenings/weekends)

Are you a strategic thinker with a passion for inclusive visitor experiences and commercial growth? Join the Aldingbourne Trust as our Commercial and Operations Manager, where you’ll lead innovative income-generating initiatives and operational excellence across our vibrant Country Centre and wider Trust.

About the Role
This is a unique opportunity to shape the future of a socially responsible organisation that empowers people with learning disabilities and autism. You’ll drive sustainable growth across hospitality, retail, events, and fundraising — while ensuring every visitor experience is engaging, inclusive, and memorable.

Key Responsibilities
Lead strategic commercial initiatives and identify new income opportunities
Oversee site operations, compliance, and health & safety
Deliver creative, inclusive visitor experiences and events
Manage retail and hospitality services to maximise profitability
Develop stakeholder relationships and community engagement
Inspire and lead a multidisciplinary team with a focus on inclusion and growth
Manage budgets, forecasts, and financial performance

What We’re Looking For
✔ Proven experience in commercial and operational leadership
✔ Strong financial acumen and strategic planning skills
✔ Passion for inclusive services and community impact
✔ Excellent communication, leadership, and stakeholder engagement
✔ Flexibility to support seven-day trading and events

Essential Experience & Skills

• Proven experience in leading commercial and operational functions within hospitality, visitor attractions, or related sectors.
  • Strong track record of delivering income growth through strategic planning and execution.
  • Sound financial acumen with experience in budget management, forecasting, and ROI analysis.
  • Demonstrated leadership in managing diverse teams across multiple disciplines.
  • Knowledge of health & safety, safeguarding, and compliance regulations.
  • Excellent communication and stakeholder management skills.
  • High digital literacy and data-driven decision-making capability.

Desirable Experience & Qualifications

• Experience in the charity or social enterprise sector.
  • Background in inclusive visitor experience design, commercial enterprise or community engagement.
  • Understanding of multi-site operations and strategic facilities management.
  • Project Management qualification (e.g., PRINCE2, APM).
  • Experience in customer and visitor marketing engagement

Why Join Us

At the Aldingbourne Trust, you’ll join a forward-thinking charity that celebrates innovation, inclusion, and meaningful impact. Your leadership will directly help us create opportunities for people with learning disabilities and autism to thrive.

We offer a competitive benefits package including:
• Contributory pension scheme
• 25 days annual leave (plus service-based increments)
• Life assurance (2x annual salary)
• Employee Assistance Programme
• Bicycle and eye care vouchers
• Discounted gym membership and staff discounts at Aldingbourne sites
• Peer support groups and wellbeing initiatives
• £200 refer-a-friend scheme and staff awards programme

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Company registration number: 08780562 | Head Office: The Skiff, 30 Cheapside, Brighton BN1 4GD

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