Duty Manager - Front Office - Jumeriah Carlton Tower

Company: Jumeirah

Location: London

Posted: April 24th, 2026

Duty Manager - Front Office - Jumeriah Carlton Tower

Jumeirah Kensington And Chelsea, England, United Kingdom

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Duty Manager - Front Office - Jumeriah Carlton Tower

Jumeirah Kensington And Chelsea, England, United Kingdom

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Head of Talent Jumeirah Carlton Tower & Jumeirah Lowndes hotels | Hospitality Podcaster | Talking Hospitality podcast |

AboutJumeirah&theHotel:

Jumeirah,agloballeaderinluxuryhospitalityandamemberofDubaiHolding,operatesanexceptionalportfolioof31properties,including33signatureF&Brestaurants, acrosstheMiddleEast,Europe,AsiaandAfrica.In1999,JumeirahchangedthefaceofluxuryhospitalitywiththeopeningoftheiconicJumeirahBurjAlArabandthebrand isnowrenownedworldwideforitsdistinguishedbeachfrontresorts,esteemedcityhotelsandluxuryresidences.FromthecontemporaryMaldivianislandparadiseatJumeirahOlhahaliIslandtotheart-inspiredJumeirahCapriPalaceinItalyandthemoderntwistonaBritishclassicatJumeirahCarltonTowerinLondon,thebrandhasbecome synonymouswithwarmandgenerousserviceandtheabilitytocraftdistinctiveandpurposefulexperiencesthatbringjoytoguestsfromacrosstheworld.

LocatedintheheartofKnightsbridge,JumeirahCarltonTowerisalandmarkLondonaddresswhereheritagemeetscontemporaryluxury.Thehoteloffersstunningviews acrossthecity,accesstotheprivateCadoganGardens,avarietyofdiningexperiences,andarooftophealthclubandspawithLondon’slargestnaturallylitswimmingpool.

AboutTheJob:

AnopportunityhasarisenforaDutyManagertojointheFrontOfficeTeaminJumeirahCarltonTower.Themaindutiesandresponsibilitiesofthisroleare:

Supervisepropertyoperations,particularlyattheFrontOffice,ensuringalignmentwithJumeirahservicestandardsandpropertystrategy.
Monitorservicequalityacrossalloperations,ensuringadherencetoapprovedproceduresandimplementingcorrectiveactionswhennecessarytoupholdguestservicestandards.
Inspectroomsandfacilitiestoensureavailabilityandcompliancewithoperationalstandards,supportingguestsatisfaction.
Addressguestcomplaintspromptly,coordinatingcorrectiveactionstomaintainconsistentqualitycustomerexperiences.
Coordinatedepartmentalactivitiesandfacilitateeffectivecommunicationtoenhancecooperationamongdepartmentsforhigh-qualityservicedelivery.
Monitorpersonnelbehaviorandappearance,ensuringadherencetoSBUstandardsandprocedurestodeliverprofessionalservices.

Theidealcandidateforthispositionwillhavethefollowingexperienceandqualifications:

3yearsofexperienceinapositionofdirectresponsibilityofGuestServices/PublicRelations/FrontOfficeSupervisionwithinthehospitalityindustrywithinthe internationalluxuryhospitalityindustry.
Softwarecompetencies–MicrosoftOfficeprograms(Intermediate)
Problemsolving
Leadershipandteammanagementskills
ProjectManagementSkills

AbouttheBenefits

AtJumeirah,wearededicatedtofosteringaworkplacewherecolleaguesfeelvalued,supported,andinspiredtogrow.Ourbenefitspackagereflectsthiscommitmentby combiningrewardingfinancialincentives,comprehensivehealthcare,andopportunitiesforprofessionaldevelopment.

Benefitsinclude:

Supportiveandinclusiveworkenvironment
AccesstoLearning&Developmentprogrammesandclearcareerpathways
Opportunitiesforinternalmobilitywithinourglobalnetwork
Colleaguediscountsonfood,beverage,andhotelstaysworldwide
Healthcareandinsurancebenefits
Locallycompetitivesalaryandincentivestructure
Locallyrelevantbenefitsasdeterminedbytheproperty
MealsonDuty
LifeInsurance
DryCleaningofuniformorBusinessAttire.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Hospitality and Hotels and Motels

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