You will be responsible for managing contracts across the North of England, covering locations such as Leeds, Newcastle and York. The role requires regular travel to customer sites and a company car or car allowance will be provided. This is a home‑based role with flexibility to work from a nearby Biffa office or customer sites as required.
Your Core Responsibilities
- Full responsibility for site and contract P&L, ensuring financial targets are met and exceeded.
- Manage day‑to‑day customer relationships, acting as the main point of contact and resolving issues proactively.
- Deliver high standards of service while maintaining strong, long‑term customer partnerships.
- Plan, organise and prioritise workloads to ensure smooth and efficient operations.
- Monitor performance, costs and service delivery, driving continuous improvement.
- Coordinate internal teams and external stakeholders to meet contractual requirements.
- Ensure compliance with company procedures, health and safety and regulatory standards.
- Produce accurate reports and forecasts to support operational and commercial decision‑making.
Requirements
- Ability to reconcile a profit and loss spreadsheet in Excel.
- Proven track record of delivering continuous improvement within an operational/service environment.
- Knowledge of existing and impending environmental and health and safety legislation.
Benefits
- Ongoing career development, training and coaching.
- Car or allowance.
- Competitive salary.
- Generous pension scheme.
- Retail and leisure discounts.
- Holiday and travel discounts.
- Life cover.
About Biffa – we are passionate about waste and sustainability, turning waste into energy and recyclable materials, with a workforce of over 11,500 people across the country.
Dedicated to Diversity – inclusion is core to our culture. We champion diversity, equity and inclusion to create a creative and effective working environment.
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