Overview
We are currently working with a leading specialist business based in Slough. Due to growth, they are seeking a Client Liaison Executive to join their customer services department working in their laboratory environment. This role is offered on a temp-perm basis.
Responsibilities
- Ensure all queries and calls are dealt with in a professional, accurate and timely manner.
- Manage customer and lab requirements using the Laboratory Information Management System (LIMS).
- Ensure couriers perform collections for customer samples.
- Ensure all work is carried out to the highest standard.
- Liaise with the team to ensure all reports are sent to the client on time.
- Ensure that clients are kept up to date with updates and changes.
Qualifications
- Excellent communication skills and be confident when dealing with customers.
- Be able to work within set targets and goals, and be able to manage expectations.
- Have a good eye for detail and understand fully the business processes.
- Be able to work well in a team, with an open, honest and approachable character.
Hours
Hours for this role are 9am – 5pm Monday to Friday with 30 minutes for lunch.
Benefits
- Company pension
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
- Wellness programme
KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.
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