Job Overview
We are seeking to recruit a Service Manager with experience in either construction equipment, forklifts, agricultural equipment, plant hire or commercial vehicles.
Duties
- Manage a team to co-ordinate and provide technical support for the company’s products using all company and supplier resources whilst ensuring all customers receive a responsive and reliable service to meet and exceed expectations.
- Maintain workshop scheduler system to co-ordinate workflow ensuring adequate coverage is provided at all times including holiday cover whilst keeping customers fully up to date on repair status.
- Provide contact for customers to ensure technical support matters are recorded and resolved.
- Liaise with sales and parts departments as well as suppliers to ensure highest level of customer support on technical/warranty issues.
- Provide reports and data to support warranty claims including ensuring engineers return all relevant damaged parts and supporting photos.
Skills:
- Microsoft office
- Working knowledge or interest in construction equipment, access equipment, commercial vehicles or agri equipment
- Experience in planning workload for a team
- Technical knowledge (hydraulic/electrical schematics/ heavy plant engineering)
Benefits:
- Company pension
- Free parking
- On-site parking
Join our team as a Service Manager and be part of a dynamic environment where you can utilise your mechanical knowledge, customer service skills, and sales abilities to provide exceptional service to our clients.
Seniority level:
Mid-Senior level
Employment type:
Full-time
Industry:
Machinery Manufacturing
Salary: £50,000 - £60,000
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