Overview
We are hiring! Circet UK are looking for a Programme Manager responsible for ensuring the delivery of targeted programmes to KPIs, Service Level Agreements and escalations in relation to telecommunication infrastructure build programs (BAU / BDUK)
As Programme Manager, you will report to the Contracts Manager and will be expected to successfully deliver Programmes in line with KPIs and LRBDs.
Working with Circet
Circet Ireland & UK have built an ever-growing portfolio of specialist services. We are leading providers to the Telecommunications, Transport Infrastructure and Power Sectors in Ireland and the UK. We are driven to be innovative and proactive in delivering solutions that meet our client’s expectations while not losing sight of their changing requirements. With over 4000 employees across Ireland & UK we continue to bring people together to make this happen.
Responsibilities
- Delivery of LRBD and KPIs for work programmes.
- The co-ordination of resources with OTLs/FLMs, ensuring delivery to client Key Performance Indicators, Service Level Agreements and escalations.
- Co-ordination with OTLs/FLMs/administrators ensuring MIS updates are maintained.
- Responsible for the completion and submission of key client reports.
- Initial Point of Contract for the Client with regards to delivery for targeted programmes.
- The maximising of productivity, whilst maintaining adherence to company procedures, including administration of all paperwork and liaison with clients.
- To enhance the company’s reputation by providing outstanding customer service.
- Provide a distinct focus on delivery of LRBD and KPIs for company and client.
- To promptly identify to the Contracts Managers any working constraints that could provide an obstacle to the achievement of any of our objectives.
- Manage the creation and updating of workstream reports for the Contract Managers and client.
- Monitor Key Performance Indicators on a weekly basis and provide a report to Contract Mangers.
- To build and maintain a working relationship with the client and within Circet.
- To attend meetings as required.
- Ensure effective communication with staff and stakeholders ensuring this is delivered in a timely and clear fashion, with expectations clearly set and met.
- Effectively manage and document any issues/escalations raised, ensuring these are dealt with in a timely manner and to a successful conclusion.
- Liaison with the client’s inspectors and planners and management to ensure that quality of work is as specification and to complete satisfaction of the client.
Knowledge & Skills Requirements
- A minimum of 3 years’ experience in Contract Support.
- Proven track record of delivery to client Service Level Agreements and Key Performance Indicators.
- Proficient with Microsoft Office and PowerPoint, specifically excel and the creation and manipulation of pivot tables and graphs.
- A good understanding of managing Risk, Assumptions, Issues, Dependencies and Escalations.
- A good understanding of project governance and control.
- Knowledge of telecommunication infrastructure build programs.
- Degree educated or similar is desirable.
Why work in Circet?
- Be part of a company that encourages involvement, diversity and inclusion
- Be part of a company that nurtures excellence and develops leaders
- Be part of a company that encourages personal development and career progression through our further education programme, mentoring programme and pathway programme
- Be part of a company that is dedicated to making a difference through our Corporate Social Responsibility
- You will get a competitive salary and a benefits package which includes 25 days annual leave per annum, life assurance, access to Employee Assistance Programmes and access to career developmental opportunities.
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