Passive Fire Team: Office based - Stafford
Role overview
The Junior Project Manager manages all works that come from the . They plan work for engineers to complete, both real time when a fault is identified and future planned for preventative maintenance works and/or installations.
It is important that the Junior Project Manager plans work to meet customer contract obligations, while ensuring that work is planned with maximum efficiency and that they get maximum value from the business.
The Junior Project Manager will collaborate regularly with colleagues within the Passive Fire team to ensure works are completed and invoiced on time. They will also work with the field, they are the first point of contact for engineers and support the Regional Leads to plan labour availability and report on performance.
Key tasks
- Taking inbound and making outbound communication with engineers and handling queries relating to jobs from a planning perspective
- Making outbound communication to customers to plan works in with them
- Managing emails in a timely and effective manner
- Liaise with production teams for manufacture of fire doors
Works in Progress Activity
- Reviews, actions and updates the business on the progress of customer works, including:
- Ensuring all jobs to be planned/allocated are progressed within SLA
- Update WIP progress daily
- Ensuring that jobs are progressed by engineers within the operating system when they have been physically completed
- Ensure that are jobs are planned to be productive in terms of travelling time and time on site
Field Management
- Works with engineers daily through phone/meetings to ensure diaries are full and works are planned effectively
- Works with Regional leads to plan month ahead and previous performance
- Share KPI reporting to service delivery management and regional leads to shop performance
Criteria
Essential (attributes required for candidate to be considered)
Desirable (attributes can be trained or developed)
Knowledge and Skills (what you know and what you can do)
- Proficient level of computer skills
- Good knowledge of the English language, both written and verbal
- Good geographical knowledge
Commercial knowledge/understanding
Experience (what you have done)
- Experience of working in a customer facing role
- Experience planning/scheduling/ administration works in a fast paced environment
- Experience of working in time critical roles and the ability to multi task
Experience working in a Fire/HVAC business
Experience project management / administration in Fire/Heat business
Personal qualities (the way you think and act)
- Ability to multi task and self-prioritise
- Ability to interact with other departments and regions within JLA
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