Arbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology.
Overview
- To support the development and refinement of the banking products for private and commercial clients to drive sustainable business growth – working closely with the product owners, Head of Client Proposition and Product, and in collaboration with the banking Proposition Manager.
- Where applicable, to place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers; and to comply with the FCA and PRA's Conduct Rules.
Key Responsibilities
- In partnership with the product owner and key stakeholders support the identification and assessment of opportunities to enhance our products and the delivery of our products to clients.
- Demonstrate curiosity about the performance of the products including identifying outliers, friction or missed opportunities.
- Identify foreseeable client harm and design controls to manage it.
- Stay abreast of relevant changes in the market, including product changes made by direct competitors and the ways client expectations are evolving.
- Manage continuous improvements of product processes and procedures to drive efficiency.
- Design and deliver product initiatives working with relevant teams across the bank and third parties when needed.
- Project manage delivery of initiatives to time and budget, set milestones, identify resource requirements, and coordinate SMEs across the business.
Product Management
- Regular document reviews to ensure product information is accurate and supports client understanding.
- Perform post-launch reviews of all new products to check the objectives set out in the design are being met and client outcomes are being delivered.
- Monitor product performance and keep stakeholders aware.
- Identify opportunities to improve existing products and make recommendations to product owners e.g. new product features.
- Identify pain points in client journeys, operational engagement to deliver improvements.
- Decommission products which are no longer required or are not delivering appropriate client or business outcomes.
Product & Proposition Governance
- Complete annual product and service reviews of all banking and treasury products, identify and make recommendations for improvements.
- Assess whether products & propositions operate in line with the requirements of Consumer Duty and other relevant regulatory frameworks.
- Product technical support, keep abreast of changes & developments in the banking and treasury market.
- Ensure compliance with product policies and procedures and risk frameworks.
Risk
- Responsible for managing risks inherent to the role by diligently observing internal policies and procedures.
Key Interfaces
- Product owners for banking and treasury
- Senior stakeholders, Heads of Department
- Client Proposition and Product Team
- Compliance, Legal & Risk functions
- Marketing, Business Management, Operations and Change Teams
- Private and commercial banking front office teams and advisers
Person Specification
Knowledge/Experience/Skills
- Experience in a related role within the Private Banking / Wealth Management Sector, e.g. product development, product proposition/strategy
- Demonstrable track record of delivering new products
- Understanding of the regulatory environment e.g. Consumer Duty
- Demonstrable track record of managing and co-ordinating project work
- In depth understanding of banking, lending and treasury products
Skills
- Strong at forming partnerships and collaboration with good influencing skills.
- Excellent communication skills, oral and written.
- Client focus.
- Ability to think creatively and commercially to find solutions and implement change.
- Ability to work with MI and data sets to generate actionable insights.
- Clear focus on understanding and controlling risk.
Qualifications
- Business and Commercial Focus
- Influencing others
- Judgment & Problem Solving
- Communication & Confidence
About Us
Life, Work and Benefits
Arbuthnot Latham is committed to equal-opportunities for all staff and candidates. We embrace inclusion & diversity and understand why they are critical for the success of our business and people.
- Competitive salary, pension & holiday allowance
- BUPA Health cover
- 4x Life Assurance
- Discretionary bonus
- Market leading maternity/paternity and menopause policies
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