Second Line Support Engineer - Sheffield - £32,000 - Onsite
We’re working with a well-established IT support provider. Due to continued growth, they’re looking for a proactive and technically capable 2nd Line Support Engineer to join their team.
This is a great opportunity for someone who enjoys working in a fast-paced environment and wants to build their technical skills while gaining exposure to a wide variety of systems and projects.
What you’ll be doing:
- Handling escalated incidents and service requests as part of the 2nd line support team.
- Troubleshooting across Microsoft 365, Windows environments, and core IT infrastructure.
- Managing user accounts, permissions, and email systems (M365/Exchange) .
- Providing remote support, with occasional visits to client sites.
- Diagnosing and resolving hardware, software, and basic networking issues.
- Supporting IT projects, including system upgrades and migrations.
What we’re looking for:
- Strong knowledge of Microsoft 365 and Windows systems.
- A hands-on, problem-solving mindset with a willingness to learn.
- Someone who thrives in a varied and busy role.
What’s on offer:
- 25 days holiday plus bank holidays.
- Pension scheme.
- Ongoing training, mentoring, and career development.