Operations Manager

The Role

As an Operations Manager, you will act as the trusted second-in-command to the Head of Operations, taking ownership of day-to-day performance across multiple regions. You will be at the heart of service delivery—ensuring teams, assets, and processes are aligned to respond quickly and effectively to time-critical situations.

This is a role for someone who leads from the front, makes confident decisions under pressure, and is motivated by driving measurable operational improvements.

The role:

• Leading multi-regional operational teams to deliver exceptional service
• Overseeing scheduling, resource deployment, and asset utilisation
• Driving efficiency, process improvements, and service performance
• Acting as a key escalation point during urgent or out-of-hours situations
• Championing a strong safety-first culture and compliance standards
• Coaching, mentoring, and developing high-performing teams
• Managing end-to-end operations including planning, engineering, logistics, and procurement
• Using data and KPIs to improve performance, reduce costs, and enhance customer satisfaction

Ideally you will have:

• Proven experience in operations leadership within a fast-paced or technical environment (e.g. HVAC, plant hire, engineering, or similar)
• Strong decision-making ability, especially under pressure
• A proactive, solutions-focused mindset with excellent organisational skills
• Experience managing multiple priorities, teams, and regions
• A leader who can inspire teams, challenge performance, and drive accountability
• Willingness to take ownership beyond standard hours, including on-call support
• High workforce utilisation and operational efficiency
• Exceptional safety and compliance standards
• Strong customer satisfaction and repeat business
• Continuous improvement across processes and team performance

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