Customer Service Team Leader

A chance to shape and grow a team – not just manage one.

If you’re a Customer Service Team Leader who loves coaching people, developing skills, and helping a team truly flourish, this is the kind of role where you’ll feel right at home.

You’ll have the freedom to focus on what you enjoy most – spending time with your team, guiding them day-to-day, and seeing the difference your leadership makes. You’ll be trusted to influence how things are done, supported to bring fresh ideas, and given the space to make a real impact!

Benefits / Details of the Customer Service Team Leader role:

• Pay: £15.38 per hour
• Start & Duration: ASAP – 12 week temporary to permanent contracts available
• Hours: 37.5 hours per week, Monday – Friday between 8am – 8pm, plus Saturdays 8am-1pm (1 in 4) on a rotating shift pattern
• Location: Middlewich (outskirts)
• Parking: Free on-site parking
• Notice periods: Happy to consider up to 2 weeks

What will you be doing as the Customer Service Team Leader?

• Coaching and developing a team of 15 – 20 advisors to improve confidence, skills, and performance
• Listening to calls and providing constructive feedback
• Running monthly 1:1s and supporting day-to-day development
• Monitoring performance and ensuring the team meet agreed standards
• Guiding new starters through onboarding and training
• Helping to identify improvements and ensuring processes run smoothly

What do you need to be considered for the role of Customer Service Team Leader?

• Experience managing or supervising a team
• Background within a customer-focused environment
• Experience coaching and developing staff
• Comfortable working with KPIs, targets, and performance frameworks
• Confident using MS Office and completing admin tasks

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