We are searching for an experienced HR Advisory Manager
Make an Impact at RSM UK
We are hiring a HR Advisory Manager to lead our client facing HR Advice Line and HR operations function. You will lead and support a three level advisory model that ensures the right support is delivered to our clients at the right level.
You will lead a team of HR Advisors delivering advice & guidance services at levels 1 & 2 (people, operations, quality, SLAs) and own the triage and escalation of complex queries and support into Level 3, the HR consultancy team.
You’ll also oversee the HR documentation & administration workstream (handbooks, policy suites, contracts, letters, HR Software inputs, surveys and training). This is a client facing leadership role central to our integrated Pay & People offering, working closely with Payroll and HR Software to deliver a joined up service.
Responsibilities
- Operate and continually improve a client facing HR Advice Line delivering Level 1 and Level 2 advice.
- Triage incoming client queries; assign to Level 1/Level 2 and elevate to Consulting (Level 3) as per agreed criteria.
- Manage and develop the people and products within the operations team of HR administrators and documentation experts
- Oversee creation and maintenance of client documentation: handbooks, policy suites, contracts, offer letters and HR correspondence.
- Line manage Advisors/Admin and Senior Advisors resources; set workflows, rotas, and quality standards.
- Work closely with HR Consultants/Senior HR Consultants (Level 3) on escalations and complex cases.
- Partner with Payroll on starters/leavers/changes and with HR Software on data accuracy and process automation
- Maintain a risk and escalation framework with clear thresholds for Level 3 referral.
- Ensure case logging, document control and auditability across advice and documentation.
Qualifications
- Operated at Senior HR Advisor / HR Manager level in an advice and guidance environment (outsourced/consulting or complex multi client).
- Strong, practical UK employment law knowledge and case handling judgement.
- Proven experience leading teams (advice line/advisory/admin/documentation).
- Confident running triage, setting SLAs, and ensuring quality and escalation discipline.
- Experience with HR documentation (handbooks, policy suites, contracts, letters) and HR admin/HR Software processes.
- Client facing communication skills; calm, clear and commercially pragmatic.
Benefits
- Hybrid and flexible working
- 27 days holiday (with the option of purchasing additional days)
- Lifestyle, health and wellbeing including financial wellbeing benefits such as financial tools, electric car scheme and access to a virtual GP
- Access to a suite of 300+ courses on demand developed by our inhouse Talent Development team
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Experienced hire
Permanent
LIVERPOOL
Consulting
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