Senior Operations Manager

Repairs Senior Operations Manager

Social housing/Client side - London

Salary £80K

This isn't one of those adverts. No buzzwords. No overpromising. Just a properly run service that needs the right person to lead it.

If you're currently spinning plates... too many jobs, too many complaints, not enough structure... this might be worth a conversation.

We're working with a well-established social housing provider delivering responsive repairs across London. This role sits right at the centre of it.

In a nutshell:

• Full operational oversight of a £4m+ repairs service
• Leading delivery across a busy London patch
• Owning performance, contractors, and customer outcomes
• It's hands-on, but strategic where it needs to be.

You’ll be:

• Leading from the front on day-to-day repairs performance
• Managing contractors and holding them to account
• Driving improvements across KPIs, TSMs and complaint handling
• Building a team that actually delivers, not just reports
• Working closely with senior leadership on performance and direction

What matters here isn't just keeping things moving. It's improving a service that people rely on daily. Getting the basics right and making it better.

You’ll need to be comfortable owning a budget, dealing with complexity, and making decisions when things aren't perfect (which, in repairs, is most days). Strong contractor management experience is key, as is knowing how to balance performance, cost and customer expectations.

In return: stability, proper backing from leadership, and the chance to shape how a repairs service actually runs.

INDALL

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