Hospital Administrator – Community & Assessment Treatment Unit (CATU) and Same Day Emergency Care (SDEC)
We pride ourselves in striving to be an employer of choice at the Cornwall Partnership NHS Foundation Trust (CFT). We provide community and hospital‑based care to improve people’s physical and mental health, including specialist support for people with dementia or a learning disability.
Strategic Themes
Great Care
- Care based on what matters to people.
- Care provided at home or close to home.
- Improvement through learning, research and innovation.
- Prevention and alternatives to hospital.
Great Organisation
- Buildings that support health and wellbeing.
- Technology enabled care.
- Care teams are supported by responsive corporate services.
- Safe, efficient, effective and productive.
Great People
- A place people love to work and feel valued.
- Living our values with staff (all voices count).
- Attract, grow and develop talent.
- Leaders with compassion, who continuously learn and listen.
Great Partner
- Encourage and enable effective partnerships.
- Joined‑up community services.
- Work with others to maximise workforce opportunities.
- Reduce our impact on the environment.
At the NHS, we are reminded every day of how important life is. As a flexible‑working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that is job share, part time or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.
Cornwall Partnership NHS Foundation Trust (CFT) is excited to offer opportunities for a Hospital Administrator within our newly developed Community and Assessment Treatment Unit (CATU) and Same Day Emergency Care (SDEC). Patients are admitted directly for assessment from home or the emergency department. It aims to benefit both patients and the healthcare system by reducing waiting times and hospital admissions where appropriate. Shifts will work on a rotational basis with some weekend working.
Key Responsibilities
- Act as first point of contact for telephone and face to face enquiries by patients, their relatives and carers, health and social care professionals, referrers and the general public.
- Register patients on relevant system to process recording of clinical activity and quality of information held.
- Discharge patients from caseload as directed by the clinical team.
- Liaising with other organisations including acute providers.
- Provide information, written, verbal by telephone, e‑mail, letter to staff from other departments and partner agencies.
- Prepare patient case‑notes with relevant forms/templates.
- Work on a rotational basis with some weekend working.
What we are looking for
- Extremely organised and pay close attention to detail and be flexible to deal with changing work environments and priorities.
- Ability to learn new processes and procedures quickly.
- Previous experience of working in a patient or client‑focused environment – an advantage.
- Flexibility and experience of working in a busy environment.
Development Opportunities
- Career conversations and individual development plans for succession planning and talent management.
- Protected CPD time for registered staff.
- Access to a dedicated central development fund supporting CPD for all staff.
- Leadership and Management development programmes.
- Coaching and mentoring opportunities.
- A full clinical induction programme for operational skills.
- Access to a care certificate programme for our band 1‑4 clinical staff.
- A bespoke and robust preceptorship programme to support newly qualified staff.
- Individual professional development programmes.
Benefits and Rewards
- Suite of health and wellbeing initiatives to support our colleagues physical and mental health.
- Free access to individual HARP portfolios to support revalidation for nursing staff.
- Free DBS checks where required.
- Discounts available from retailers, UK hotels and main attractions.
- NHS Pension Scheme.
- Salary sacrifice car scheme.
- Cycle to work scheme.
- The Trust reimburses all application costs for staff eligible to apply for EU settlement status.
If you are successful at the shortlisting stage of the recruitment process you will be contacted via TRAC.jobs email regarding interview details. If you are successful, you agree to Occupational Health accessing your health records from your current or previous employer to check the status of your inoculations and screening tests. Appointments are subject to full three‑year satisfactory references therefore please ensure you include correct contact details for your nominated referees including email addresses.
Cornwall Partnership NHS Foundation Trust welcomes and values individuals with lived experience of mental or physical ill health joining our workforce. We aspire to have a culture that develops, promotes and supports lived experience roles throughout the organisation.
Any general recruitment queries, please contact our recruitment team on 01208 834644.
The Trust reserves the right to close this advert once a sufficient number of applications have been submitted. It is encouraged that you complete the application at your earliest convenience to avoid disappointment.
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